Alicia Allen
Vallejo,CA
Summary
Highly organized administrative professional with experience supporting executive-level staff, coordinating events, managing schedules, and creating internal and external documentation. Proven ability to work efficiently under pressure while maintaining accuracy and professionalism. Strong background in technology, communication, and cross-functional coordination across education, healthcare, and office environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional Aide
Five Keys Charter School
Vallejo Ca
08.2022 - Current
- Supported classroom operations and collaborated with credentialed educators and leadership staff
- Assisted in coordinating instructional activities, schedules, and classroom logistics
- Prepared instructional materials, reports, and documentation for internal use
- Operated and managed classroom technology and equipment
- Maintained accurate records and tracked student progress data
- Worked in high-demand environments requiring adaptability and strong time management
- Supported teachers in implementing individualized education plans for diverse student needs.
- Assisted students with daily activities, fostering independence and confidence in learning environments.
Leasing Consultant- (Administrative-Focused Role)
FPI Management
Fairfield, CA
06.2022 - 10.2024
- Managed daily office operations including scheduling, document processing, and recordkeeping
- Created leasing documents, reports, and external-facing materials for clients and stakeholders
- Maintained and updated databases using Yardi and Microsoft Office tools
- Coordinated client appointments, property tours, and communications
- Handled high-volume workloads and resolved issues in high-pressure situations
- Supported marketing efforts and property outreach initiatives
- Assisted in lease administration, ensuring compliance with company policies and regulations.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Client Advocate/Patient Coordinator/ Manager
Palm View Retreat
Vallejo, CA
01.2021 - 04.2023
- Coordinated scheduling, intake processes, and service delivery for clients
- Developed and maintained detailed documentation, reports, and client records
- Created internal program materials and external documentation for services and resources
- Collaborated with healthcare professionals, leadership, and external agencies
- Managed crisis situations while maintaining organization and workflow efficiency
- Facilitated meetings and ensured follow-up with staff and stakeholders
- Coordinated patient schedules, ensuring optimal appointment flow and resource allocation.
- Managed patient intake processes, enhancing data accuracy and compliance with healthcare regulations.
Direct Support Professional/School Administration
Piedmont Elementary School
Piedmont, CA
08.2020 - 06.2022
- Supported school administrative operations including student records, scheduling, and safety procedures
- Coordinated school events, programs, and logistical planning
- Collaborated with administrators, teachers, and families to support school operations
- Maintained documentation systems and tracked student data and progress
- Assisted leadership with operational organization and workflow improvements
- Oversaw daily operations to ensure compliance with educational standards and policies.
- Streamlined school operations by implementing efficient administrative processes and procedures.
Front Desk Administrator/Operations Manager
FedEx
Oakland, CA
01.2020 - 02.2022
- Managed front desk operations, scheduling, and internal communications
- Created, updated, and organized internal documents and filing systems
- Provided administrative support to staff and leadership
- Maintained accurate data entry and records management
- Coordinated office activities and ensured smooth daily operations
- Developed communication protocols between departments, facilitating timely information exchange.
- Coordinated scheduling for appointments and deliveries, optimizing resource allocation.
Supervising Direct Support Professional
DABS Inc
San Rafael, CA
07.2016 - 09.2020
- Supervised staff, coordinated schedules, and managed daily operations
- Developed reports, tracked data, and maintained compliance documentation
- Communicated with leadership and external professionals to coordinate services
- Created structured plans and internal documentation for service delivery
- Managed high-pressure situations requiring organization and quick decision-making
- Provided daily personal care support to individuals with disabilities, enhancing independence and quality of life.
- Developed individualized care plans in collaboration with clients and families to address specific needs.
Education
Associate of Arts - Criminal Justice
Diablo Valley College
Pleasant Hill01.2027
Associate of Arts - Special Education
Diablo Valley College
Pleasant Hill, CA01.2027
Graduate High School -
El Cerrito High School
El Cerrito, CA06.2015
Skills
- Executive & Administrative Support
- Event Coordination & Logistics
- Calendar & Schedule Management
- Internal Training Materials & External Documentation
- Document Creation, Reporting & Publications
- Communication with Directors & Senior Leadership
- Data Entry, Recordkeeping & File Management
- Microsoft Office (Word, Excel, Outlook)
- Office Systems (Yardi, databases, AV equipment)
- Multi-tasking in High-Pressure Environments
- Customer Service & Stakeholder Relations
Certification
- CPR Certification
- First Aid Certification
- Paraprofessional Certification
- CDL
Timeline
Special Education Paraprofessional Aide
Five Keys Charter School
08.2022 - Current
Leasing Consultant- (Administrative-Focused Role)
FPI Management
06.2022 - 10.2024
Client Advocate/Patient Coordinator/ Manager
Palm View Retreat
01.2021 - 04.2023
Direct Support Professional/School Administration
Piedmont Elementary School
08.2020 - 06.2022
Front Desk Administrator/Operations Manager
FedEx
01.2020 - 02.2022
Supervising Direct Support Professional
DABS Inc
07.2016 - 09.2020
Associate of Arts - Criminal Justice
Diablo Valley College
Associate of Arts - Special Education
Diablo Valley College
Graduate High School -
El Cerrito High School