Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Alvillar

Glendale,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in

Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Caliber Collision
11.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Service Advisor

Kaizen Collison Center
01.2023 - 11.2023
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.

Education

Billing And Medical - Medical

Arizona College
Glendale, AZ
01.2015

GED -

Arizona College
Glendale, AZ
12.2013

Skills

  • Product Knowledge
  • Data Entry
  • Report Generation
  • Account Updating
  • Active Listening
  • Customer Education
  • Microsoft Outlook

Timeline

Customer Service Representative

Caliber Collision
11.2023 - Current

Service Advisor

Kaizen Collison Center
01.2023 - 11.2023

Billing And Medical - Medical

Arizona College

GED -

Arizona College
Alicia Alvillar