ALICIA AMAYA
Spring,TX
Summary
Dedicated professional with expertise in communication and secretarial functions. Proven ability to quickly adapt and implement effective problem-solving strategies. Aims to contribute to office efficiency and a collaborative atmosphere.
Overview
10
10
years of professional experience
Work History
Station Supervisor
KLM Royal Dutch Airlines
Houston, TX
02.2022 - Current
- Guaranteed timely flight departures and arrivals through effective supervision of daily operations.
- Optimized crew schedules to enhance operational efficiency.
- Achieved increased compliance and reduced incidents by implementing robust safety protocols.
- Fostered a culture of continuous improvement by training new staff on essential procedures.
Supervisor
ISS Facility
Houston, TX
05.2019 - 02.2022
- Oversaw daily activities of 20+ employees, ensuring efficient task assignments to meet operational needs.
- Administered monthly schedules and weekly timesheets for Associates to enhance productivity.
- Executed daily payment processes to maintain accurate financial records.
- Addressed customer complaints by modifying policies in response to feedback.
- Exhibited calm professionalism during stressful interactions, successfully resolving conflicts with unhappy customers.
Receptionist
Fernelius Simon Mace Robertson Perdue PLLC
Houston, TX
02.2019 - 05.2019
- Facilitated correspondence management through letters and emails, ensuring efficient delivery.
- Maintained office supply inventory, managing reorders to prevent shortages.
- Received guests, alerting staff of arrivals and escorting visitors to correct meeting areas.
- Supervised lobby access while completing daily opening and closing tasks.
- Processed over 10 calls each day using multi-line system, taking messages or transferring calls as needed.
Passenger Service Agent
ISS FACILITY
Houston, TX
03.2018 - 02.2019
- Calculated travel fares and service fees to establish competitive pricing structures.
- Resolved customer concerns by tracing lost, delayed, and misdirected baggage.
- Assisted mobility-challenged passengers with access to wheelchairs and boarding guidance.
- Utilized PA system to announce arrivals and departures, ensuring smooth passenger flow.
- Coordinated with vendors including catering team, fueling crew, and cleaning staff.
- Conducted regular performance reviews to assess staffing effectiveness.
Area Sales Supervisor
Ross Dress for Less
Humble, TX
07.2015 - 03.2018
- Fostered positive work environment through open communication and mutual respect.
- Maintained daily sales records to ensure accurate financial tracking.
- Completed cash register transactions with precision and efficiency.
- Adhered to store retail procedures and policies to uphold operational standards.
Education
High School Diploma - undefined
Nimitz Chester High School
Houston, TX06.2015
Skills
- Achievement-focused
- Team collaboration
- Customer care expertise
- Strong communication abilities
- Friendly disposition
- Proficient in Microsoft Office
Timeline
Station Supervisor
KLM Royal Dutch Airlines
02.2022 - Current
Supervisor
ISS Facility
05.2019 - 02.2022
Receptionist
Fernelius Simon Mace Robertson Perdue PLLC
02.2019 - 05.2019
Passenger Service Agent
ISS FACILITY
03.2018 - 02.2019
Area Sales Supervisor
Ross Dress for Less
07.2015 - 03.2018
High School Diploma - undefined
Nimitz Chester High School