Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ramonita Rivera

The Bronx,NY

Summary

Experienced supervisor with a proven track record of successfully leading teams to enhance customer satisfaction and optimize inventory management. Adept at improving service strategies and driving profitability through effective stock management. Demonstrates exceptional teamwork, quality control, and innovative problem-solving skills to create efficient and welcoming environments. Committed to delivering exceptional results and exceeding expectations in every aspect of the job.

Overview

5
5
years of professional experience

Work History

SUPERVISOR

Pressed Juicery
07.2022 - Current
  • Resolve customer issues, improving satisfaction and refining policies
  • Conduct monthly inventory checks, ensuring product availability
  • Enhance customer service strategies, boosting retention
  • Lead issue resolution, driving satisfaction and policy changes
  • Deliver measurable improvements in customer satisfaction through targeted service enhancements

BOH TEAM MEMBER

Chick-fil-A
05.2022 - 07.2023
  • Ensured kitchen cleanliness, adhering to health standards, enhancing food safety
  • Efficiently prepared and presented meals, maintaining restaurant quality and speed
  • Managed ingredient prep and equipment operation, boosting kitchen productivity
  • Monitored food storage conditions, preventing spoilage and ensuring freshness

TEAM MEMBER

Taco Bell
08.2021 - 02.2022
  • Streamlined food preparation processes, enhancing kitchen efficiency and reducing waste
  • Implemented innovative storage solutions, ensuring food safety and quality standards
  • Processed and retrieved orders, enhancing customer satisfaction through efficient service
  • Resolved customer issues swiftly, maintaining a professional environment
  • Monitored quality control, identifying and addressing inconsistencies
  • Implemented inventory control measures, ensuring optimal stock levels
  • Greeted customers warmly, fostering a welcoming store atmosphere

Volunteer

Lexton Hillhousing
03.2020 - 04.2020
  • prep food for the elderly /handling out snacks or beverages
  • play activities with elderly
  • assisting bathroom
  • dishes


Education

GED -

Pathways To Graduation
06.2022

Customer Service Training Course -

Phipps Neighborhoods
06.2016

Skills

  • Workflow Optimization
  • Operational Procedure Development
  • Employee Engagement Strategies
  • Achievement-Focused
  • Equipment Handling
  • Efficient Cash Transactions
  • Customer Engagement
  • Surface Cleaning Techniques
  • Fluent in Spanish
  • Collaborative Teamwork
  • Effective Collaboration
  • Stock Control Management
  • Food Service Preparation
  • Process Quality Management

Accomplishments

  • Resolved customer issues, improving satisfaction and refining policies.
  • Conducted monthly inventory checks, ensuring product availability.
  • Enhanced customer service strategies, boosting retention.
  • Led issue resolution, driving satisfaction and policy changes.
  • Delivered measurable improvements in customer satisfaction through targeted service enhancements.
  • Drove stock optimisation, resulting in reduced waste and increased profitability.
  • Ensured kitchen cleanliness, adhering to health standards, enhancing food safety.
  • Efficiently prepared and presented meals, maintaining restaurant quality and speed.
  • Managed ingredient prep and equipment operation, boosting kitchen productivity.
  • Monitored food storage conditions, preventing spoilage and ensuring freshness.
  • Streamlined food preparation processes, enhancing kitchen efficiency and reducing waste.
  • Implemented innovative storage solutions, ensuring food safety and quality standards.
  • Processed and retrieved orders, enhancing customer satisfaction through efficient service.
  • Resolved customer issues swiftly, maintaining a professional environment.
  • Monitored quality control, identifying and addressing inconsistencies.
  • Implemented inventory control measures, ensuring optimal stock levels.
  • Greeted customers warmly, fostering a welcoming store atmosphere.

Timeline

SUPERVISOR

Pressed Juicery
07.2022 - Current

BOH TEAM MEMBER

Chick-fil-A
05.2022 - 07.2023

TEAM MEMBER

Taco Bell
08.2021 - 02.2022

Volunteer

Lexton Hillhousing
03.2020 - 04.2020

Customer Service Training Course -

Phipps Neighborhoods

GED -

Pathways To Graduation
Ramonita Rivera