Alicia Amick
Bealls
Mount Nebo,WV
8
years of professional experience
Dynamic Store Manager with a proven track record at Bealls, excelling in customer service and team leadership. Enhanced sales through effective inventory management and visual merchandising, driving a 20% increase in customer satisfaction. Skilled in training and mentoring staff, fostering a motivated team environment that consistently meets operational goals.
Work History
Store Manager
1 Year- Oversaw daily store tasks to support a positive customer experience.
- Managed stock levels through POS systems for effective inventory control.
- Trained team members to improve service skills and performance.
- Applied visual merchandising techniques to enhance product visibility and drive sales.
- Created staff schedules to correspond with busy shopping periods and operational needs.
- Reviewed sales patterns to guide product orders and promotional efforts.
- Collaborated with corporate leadership on initiatives to boost store profitability.
- Handled daily operations to maintain smooth store functioning and a clean, safe environment for customers and staff.
- Supervised inventory management, cash handling, and store opening and closing tasks.
- Resolved customer complaints quickly and professionally to maintain strong relationships.
- Enhanced customer satisfaction through focused training in service and product knowledge.
Assistant Manager
3 Years 7 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales strategies and customer service excellence.
- Analyzed sales data to identify trends, driving inventory management decisions.
- Coordinated promotional events, enhancing customer engagement and driving foot traffic.
- Collaborated with management to refine processes for improved efficiency in daily tasks.
- Maintained visual merchandising standards, contributing to an appealing store environment.
- Implemented training programs that enhanced team performance and product knowledge.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Operations Supervisor
2 Years 11 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on operational best practices and safety protocols.
- Streamlined inventory management processes to enhance accuracy and efficiency.
- Coordinated logistics for timely product delivery, improving customer satisfaction rates.
Sales Associate
4 Months- Fostered customer relationships through personalized service, enhancing shopping experience and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to maintain store presentation standards, driving a visually appealing environment.
- Implemented promotional displays to increase product visibility and drive sales during peak seasons.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Store opening and closing
Friendly and positive
Recruitment and hiring
Team building and leadership
Team motivation
Timeline
Store Manager
Bealls
09.2025 - CurrentRead More
Assistant Manager
Bealls
02.2022 - 09.2025Read More
Operations Supervisor
Bealls
03.2019 - 02.2022Read More
Sales Associate
Bealls
11.2018 - 03.2019Read More
Richwood High School
High School Diploma
Read More