Alicia Anderson
Pine Bluff,AR
Summary
Hello, I'm Alicia Anderson I have been in a management position for going on 4 years no. I started as a certified EKG technician in the year of 2022. I am very passionate about learning new skills I am very energetic,and a awesome communicator. Working within sales companies and patients helped me to build confidence and also taught me the importance of our guest loyalty. I deeply consider myself hardworking, reliable, dependable, trustworthy, helpful, outgoing,organized and cooperative.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
08.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Trained and mentored new employees to maximize team performance.
Secretary
Rough Point Stables
10.2022 - Current
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
EKG Technician
Jefferson Regional Medical Center
02.2022 - 05.2022
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Streamlined diagnostic processes for faster results by maintaining and calibrating EKG equipment.
- Boosted patient satisfaction through effective communication and empathy during EKG procedures.
- Collaborated with healthcare teams to provide efficient and accurate patient diagnosis, improving treatment plans.
- Reduced waiting times for patients by scheduling appointments efficiently and managing time effectively during procedures.
- Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
- Improved diagnostic accuracy through meticulous performance of stress tests, Holter monitors, and other cardiac monitoring techniques.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Minimized errors in test results by thoroughly cleaning electrodes before each use, ensuring optimal contact with skin during testing.
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
- Enhanced staff knowledge on the latest advancements in electrocardiography technology through participation in industry conferences and workshops.
- Optimized patient comfort during procedures, positioning them correctly to minimize discomfort while obtaining accurate readings.
- Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
- Ensured proper documentation of all performed procedures for later reference and analysis, contributing to improved patient outcomes.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with crosscontamination.
- Increased efficiency in daily operations by organizing supplies inventory and restocking as needed.
- Supported clinical research efforts by collecting and organizing EKG data for use in scientific studies.
- Continuously improved skills and knowledge through participation in professional development opportunities, staying up-to-date on the latest advancements in electrocardiography.
Operator
Lennox International
01.2021 - 03.2021
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Contributed to cost reduction efforts by monitoring resource usage and minimizing waste during operations.
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Education
Pine Bluff High School
Pine Bluff, AR05.2021
Skills
- Team Development
- Staff Development
- Supply Ordering
- Inventory Control
- Safety Compliance
- Cash Handling
- Training and Mentoring
- Equipment Troubleshooting
- Quality Assurance
- Handling Customer Complaints
- Schedule Management
- Opening and Closing Procedures
- Documentation and Reporting
- Delegating Work
- Payment Processing
- Relationship Building
- Operations Management
- Interpersonal Skills
- Decision-Making
- Hiring and Recruiting
- Flexible Schedule
- Staff Training and Onboarding
- Performance Reviewing
- Project management
- Industry knowledge
- Resource allocation
- Sales strategies
- Process improvement
- Performance evaluation
- Compliance understanding
- Team leadership
- Staff motivation
Timeline
Shift Manager
McDonald's Restaurant
08.2023 - Current
Secretary
Rough Point Stables
10.2022 - Current
EKG Technician
Jefferson Regional Medical Center
02.2022 - 05.2022
Operator
Lennox International
01.2021 - 03.2021
Pine Bluff High School