Open To Work
Alicia A. Nixon
Irmo,SC
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Identity & Access Management Team Lead
BlueCross BlueShield of SC
Columbia, SC
01.2025 - Current
- Oversee break fix, quality control, and on-call rotation for the team to ensure seamless operations.
- Resolve escalated ServiceNow requests to maintain service quality and support team efficiency.
- Act as a point of contact for application teams that interact with RACF.
- Provide or arrange for training for analysts.
- Foster team building and morale by coordinating team meeting activities and delivering weekly motivational content via email.
- Review and approve PTO requests and manage the team PTO calendar.
- Outlined analyst duties and tasks.
Identity & Access Management Analyst
BlueCross BlueShield of SC
Columbia, SC
04.2023 - 01.2025
- Provisioning of RACF mainframe IDs and TSO IDs.
- Review customer requests in ServiceNow and INFO ticket system for completeness, accuracy, and appropriateness prior to provisioning access.
- Provision access to RACF applications (CES, DB2, FIPS, TSO datasets, CICS transactions, INFO, INFP, RACF Group Adds) for RACF and TSO mainframe IDs.
- Provision and maintain Active Directory administrative user accounts and service accounts after obtaining required management and resource owner approvals.
- Deliver on-call support while assisting with break fix ticket resolutions.
- Act as backup terminations analyst for primary terminations analyst, providing verification that access for terminated employees is removed.
- Provide audit artifacts from completed data security tickets as requested.
- Collaborate with senior analysts to test and implement improved IAM processes and procedures, enhancing security and efficiency.
- Create and maintain IAM process and procedure documentation.
- Review project work definition documents for any potential data security host team tasks/involvement and provide work hour estimates and approaches.
- Provide management with a weekly status report of all projects where the data security host team is engaged.
- Test new ServiceNow ticket system, providing feedback for knowledge and data security forms.
- Coordinate and verify required Disaster Recovery Exercise participant access and maintain department's Disaster Recovery Exercise documentation.
Senior Internal Controls Risk Analyst
AgFirst Farm Credit Bank
Columbia, SC
06.2022 - 02.2023
- Supported the management of the IT/IS ICFR and SOC-2 controls, including validation of operating effectiveness.
- Collaborated with ITGC manager to identify weaknesses in design and implementation of ITGC controls, enhancing overall control effectiveness.
- Consulted with business unit and IT members on testing ITGCs, guided implementation, and suggested improvements to strengthen control measures.
- Collaborated with process and control owners in the development of action plans to assess the adequacy of action taken by management to correct reporting deficient conditions, accepting adequate corrective action, and continuing reviews with appropriate management on action considered inadequate until satisfactory resolution.
- Conducted in-house assessments and ad-hoc reviews.
- Coordinated audit efforts and communicated closely with internal audit staff and external engagement teams.
- Assisted in the development of new procedures to bring the department into compliance with best practices because of validated audit/assessment findings or internal analysis.
- Independently solved moderately complex issues with minimal supervision, while escalating more complex issues to appropriate leadership/staff.
- Participated in the full audit lifecycle including planning, testing of controls, and reporting.
- Identified root causes for control deficiencies, evaluated management action plans, monitored remediation progress, and validated completed remediation to ensure compliance.
Identity & Access Management Analyst
AgFirst Farm Credit Bank
Columbia, SC
05.2018 - 06.2022
- Worked within a highly regulated environment (e.g. SOC2, ICFR, and NIST Cybersecurity regulations/standards).
- Reviewed SailPoint security requests for completeness, accuracy, and appropriateness to ensure proper access provisioning.
- Completed SailPoint security requests for provisioning and deprovisioning Active Directory accounts and access.
- Provided metric reports from SailPoint to management and generated audit reports for compliance verification.
- Managed user access in multiple applications such as Citrix, Outlook, mainframe, Azure, and GFX wire system.
- Created, reviewed, and maintained IAM departmental procedures.
- Served as the IAM subject matter expert for bank projects and implementations.
- Created new security groups, service accounts, shares, and other IAM-related tasks.
- Collaborated with project, application, and infrastructure teams to enhance the bank's security posture.
- Enforced bank security policies and departmental procedures to safeguard bank information system assets against intentional harm and unauthorized access.
- Maintained good rapport with both association users/IT staff as well as bank personnel.
- Provided training and mentoring to new and junior IAM employees on processes and procedures.
- Coordinated the intern team to develop and deliver the bank's Cybersecurity Awareness Month training.
- Utilized critical thinking skills to troubleshoot and recommend solutions to complex issues within the IT environment.
Customer Support Analyst I
AgFirst Farm Credit Bank
Columbia, SC
02.2014 - 05.2018
- Provided quality support with a high degree of customer satisfaction on technical and operational inquiries in a professional and timely manner for association, bank, and external customers while adhering to AgFirst and customer support center policies and procedures.
- Regularly researched and provided technical support for hardware, software, and process issues.
- Created and documented tickets in axios assyst ticketing system, ensuring timely resolution of customer issues.
- Assisted users with setting up and/or troubleshooting multifactor authentication.
- Advised users on obtaining access by clarifying required roles and submission methods.
- Trained and mentored new and junior customer support employees on technical and business systems to enhance team capability.
- Cultivated strong relationships with association users, IT staff, and bank personnel to facilitate effective communication and support.
- Completed the daily turnover report informing customer support management of the day's issues.
- Drafted and sent communications regarding system availability during holidays and scheduled maintenance.
Education
Bachelor of Arts - Experimental Psychology
University of South Carolina - Columbia Campus
Columbia01.2008
High School -
White Knoll High School
Lexington, SC01.2004
Skills
- Identity & access management
- Active Directory administration
- RACF mainframe administration
- ServiceNow ticketing
- Process improvement
- Workflow management
- Technical writing
- MS Office suite products
- Training
- Team leadership
- Critical thinking
- Teamwork
- Customer support
References
- Brian Kelley, AgFirst Farm Credit Bank, Enterprise Architecture, 803-753-2427, bkelley@agfirst.com
- Larry Meggett, Jacksonville Electric Authority, Identity & Access Management Manager, 803-873-0462, l_meggett@yahoo.com
- Kelly Galloway, AgFirst Farm Credit Bank, Identity & Access Management Manager, 803-753-2687, kgalloway@agfirst.com
- Alex Alvanos, First Advantage, Vice President, 803-221-2539, alvanosa@gmail.com
Volunteer Experience
- Chapter Website Administrator, Society for Creative Anachronism, South Carolina chapter, 01/01/22, Present, Acts as voting and signing officer as needed for chapter decisions., Maintains chapter website with relevant, current information regarding the chapter's activities.
- Chapter Newsletter Editor, Society for Creative Anachronism, South Carolina chapter, 01/01/16, 01/01/22, Acted as a voting and signing officer as needed for chapter decisions., Edited and published the monthly newsletter online.
Certification
Security+, CompTIA, 2020
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$80000/yr - $200000/yrTimeline
Identity & Access Management Team Lead
BlueCross BlueShield of SC
01.2025 - Current
Identity & Access Management Analyst
BlueCross BlueShield of SC
04.2023 - 01.2025
Senior Internal Controls Risk Analyst
AgFirst Farm Credit Bank
06.2022 - 02.2023
Identity & Access Management Analyst
AgFirst Farm Credit Bank
05.2018 - 06.2022
Customer Support Analyst I
AgFirst Farm Credit Bank
02.2014 - 05.2018
Bachelor of Arts - Experimental Psychology
University of South Carolina - Columbia Campus
High School -
White Knoll High School