Summary
Overview
Work History
Education
References
Timeline
Generic

Alicia Apodaca

Calhan,CO

Summary

Committed healthcare professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Social Worker/Medicaid Advocate/Activity Director

Brookside Inn
Castle Rock, CO
10.2022 - Current
  • Administered conflict resolution strategies to help families resolve disputes.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Provided crisis intervention services for clients experiencing acute distress.
  • Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Maintained up-to-date knowledge of state and federal regulations pertaining to Medicaid eligibility.
  • Coordinated calendars, shifts and activity schedules with staff.
  • Developed and implemented engaging activities for seniors in long-term care facilities.
  • Handled budgetary concerns, keeping activities affordable.
  • Supervised volunteers and provided guidance when necessary.
  • Collaborated with other departments to coordinate interdisciplinary programming.
  • Ensured compliance with all state regulations regarding safety protocols and infection control measures.
  • Trained workers in company procedures or policies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed employee performance reviews.

Certified Nursing Assistant

Brookside Inn
Castle Rock, CO
11.2017 - 10.2022
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Offered immediate assistance in emergency and routine paging situations to evaluate
    needs and deliver care.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient
    conditions with regular testing and vitals assessments.
  • Maintained best-in-class standards for individualized care in each bed unit by continuously
    checking in with patients and families and quickly providing care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease
    and muscular dystrophy.

Service Technician

Maid Pro
Parker, CO
07.2017 - 11.2017
  • Used cleaning chemicals following proper guidelines.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Dietary Aid/Prep Cook

Brookside Inn
Castle Rock , CO
01.2016 - 03.2017
  • Partnered with chef to cook food and comply with food preservation guidelines.
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Trained and assisted new kitchen staff

Education

Bachelor of Science - Healthcare Management

Colorado Technical University
Colorado Springs, CO
06-2022

References

References available upon request.

Timeline

Social Worker/Medicaid Advocate/Activity Director

Brookside Inn
10.2022 - Current

Certified Nursing Assistant

Brookside Inn
11.2017 - 10.2022

Service Technician

Maid Pro
07.2017 - 11.2017

Dietary Aid/Prep Cook

Brookside Inn
01.2016 - 03.2017

Bachelor of Science - Healthcare Management

Colorado Technical University

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Alicia Apodaca