Alicia Archer
Colorado Springs,CO
Summary
Competent individual with knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated.
Overview
23
23
years of professional experience
Work History
Small animal care
PetSmart
- Small animal care, sales, cashier
Behavioral Health Technician
Mountain Springs Recovery
10.2023 - Current
- Client care, taking vitals, transporting clients, bag searches, computer-based learning, data entry, client well checks, supervising, answering phones, training new BHT, HIPPA compliance and training
Retail sales associate
Pioneer Landscape center
05.2021 - 07.2022
- Complete sales, answer phones, take orders, set up deliveries, train new retail sales associates, weekend shift supervisor
Shamrock Food Service Warehouse
02.2018 - 03.2020
- Cashier, stocking, customer service, new hire training, head cashier
Part time office manager
TJ's Maintenance
01.2001 - 02.2017
- Answering phones, scheduling appointments, bookkeeping, ordering materials, customer service
Customer service representative, floor trainee
Xerox “Verizon Wireless Call Center”
11.2012 - 06.2014
- Answered phone calls, handled complaints, fixed billing issues, notated accounts, started new service
Externship (Vet assistant)
Banfield Pet Hospital
05.2012 - 07.2012
- Cleaning cages, drawing blood, performing blood, urine, and fecal tests, cleaning the machines, sterilizing operating tools and rooms, dental cleanings
Externship (vet assistant)
Humane society of the Pikes Peak region
02.2012 - 05.2012
- Cleaning cages, drawing blood, performing blood, urine, and fecal tests, cleaning the machines, sterilizing operating tools and rooms, dental cleanings
Education
Medical billing and coding, Learning medical billing and coding. Patho pharmacology, medical terminology, HIPPA -
DeVry university
04.2024
Veterinary Assistant Program, Learned to hold and handle large and small animals correctly, run fecal, urine and blood tests, draw blood -
Pima Medical Institute
07.2012
Skills
- Great customer service
- Computer-savvy
- Calm under pressure
- Bookkeeping
- Data entry
- Complex problem solving
- Self-Motivated
- Learns quickly
- Management experience
- Coding
- Animal care understanding
Affiliations
- Active Bowler with Pikes Peak USBC
- Bowling Coach for Colorado High school Bowling Foundation
- Active Leader with the Girl Scouts cookie Mom and leader
Timeline
Behavioral Health Technician
Mountain Springs Recovery
10.2023 - Current
Retail sales associate
Pioneer Landscape center
05.2021 - 07.2022
Shamrock Food Service Warehouse
02.2018 - 03.2020
Customer service representative, floor trainee
Xerox “Verizon Wireless Call Center”
11.2012 - 06.2014
Externship (Vet assistant)
Banfield Pet Hospital
05.2012 - 07.2012
Externship (vet assistant)
Humane society of the Pikes Peak region
02.2012 - 05.2012
Part time office manager
TJ's Maintenance
01.2001 - 02.2017
Small animal care
PetSmart
Medical billing and coding, Learning medical billing and coding. Patho pharmacology, medical terminology, HIPPA -
DeVry university
Veterinary Assistant Program, Learned to hold and handle large and small animals correctly, run fecal, urine and blood tests, draw blood -
Pima Medical Institute