ALICIA AVILES
Orlando,USA
Summary
Dedicated server with a strong background in hospitality, skilled at ensuring guest satisfaction through efficient seating arrangements for individuals and groups. Thrives in fast-paced settings, managing high-volume workloads with ease while maintaining a friendly and welcoming demeanor. Passionate about providing exceptional service and creating memorable dining experiences for patrons.
Overview
3
3
years of professional experience
Work History
Server
Texas Roadhouse
Ocoee, FL
01.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Togo Host
Texas Roadhouse
Ocoee, FL
01.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ensured all orders were completed in a timely manner with everything ordered.
Host
Texas Roadhouse
Ocoee, FL
01.2022 - 01.2023
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Informed patrons of specialties and features.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Monitored dining area to assess server capacity and estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved conflicts between customers when necessary.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served as point-of-contact for resolving guest complaints or special requests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Stocked server areas with supplies before, during and after shifts.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Explained QR code scanning for electronic menu access.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
High School Diploma - undefined
Florida Virtual School Flex 9-12
Orlando, FL05.2023
Skills
- Server Support
- Team Collaboration
- Reservations Management
- Telephone Reception
- Customer Service
- Food Allergy Awareness
- Menu Knowledge
- Safe Food Handling
- Beverage Preparation
- Table Setting
- Supply Restocking
- Guest Engagement
Timeline
Server
Texas Roadhouse
01.2024 - 01.2025
Togo Host
Texas Roadhouse
01.2023 - 01.2024
Host
Texas Roadhouse
01.2022 - 01.2023
High School Diploma - undefined
Florida Virtual School Flex 9-12