Alicia Bacchus

• Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
• Identify and initiate referrals for social service programs, including financial,psychosocial,community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented
• Visit Medicaid members in their homes, Assisted Living Facilities, and/or Long Term Care Facilities and other care settings – 75-90% local travel
• Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual’s care plan.
• Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement).
• Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits.

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Participated in community events to promote services and engage with public.
• Partnered with local organizations to expand access to social and community services.
• Assessed community needs and identified resources for social and community service programs.
• Developed and implemented training programs for staff.
• Researched best practices and developed strategies to improve program outcomes.
• Provided leadership, guidance and support to staff members.

• Provides information and referral services for general assistance, counseling, medical assistance, and/ormental health services.
• Develops an individual or family case plan to accomplish identified goals. Monitors progress toward goalsand recommends continuation or termination of services.
• Screens and interviews applicants for eligibility for various programs, financial assistance or other services, which may include conducting assessments and evaluations for eligibility.
• Participates in periodic staff conferences; confers with superiors on difficult assignments
• Maintains accurate case files, prepares reports and correspondence on assigned cases and maintains relatedstatus records in accordance with policies and procedures.
• Makes home visitations and other investigations to ascertain the exact nature of home environment and/orprogress in meeting case plan goals and to supplement information gained by the personal interview.
• Develops and coordinates prevention and outreach services

• Worked with patients to complete all intakes, admissions, discharges, and transfer paperwork.

• Documented patient progress through counseling and interaction through groups.

• Completed patient psychosocial and an individualized treatment plan within the required time frame.

• Performed individual, group, and family counseling as required.

• Participate in the hiring/interview process of new candidates
• Oversee and supervise the practice of learners, ensuring they adhere to best practices, safety protocols, and ethical standards.
• Teaches and mentors, imparting knowledge, sharing experiences, and providing guidance to help learners bridge the gap between theoretical learning and practical application.
• Assess learners' understanding, provide constructive feedback, and evaluate their performance to ensure they are meeting learning objectives and developing necessary competencies.
• Identify and facilitate opportunities for learners to gain experience and develop skills in the field setting.
• Work collaboratively with clinical educators and unit leadership to facilitate training and ensure the learner's success.
• Responsible for documenting the learner's progress and providing feedback to relevant stakeholders.
• Offer support, encouragement, and constructive feedback throughout the learner's journey.