Alicia Bautista
Durham,NC
Summary
Experienced manager with a proven track record of achieving goals and effectively leading teams. Demonstrated expertise in strategic planning, resource allocation, and optimizing workflow to drive productivity. Committed to fostering team growth and development, ultimately ensuring the overall success of the business.
Overview
2
2
years of professional experience
Work History
Customer Experience lead in Operations
Victoria's Secret & Co.
Durham, NC
04.2024 - 12.2024
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
Area Supervisor
Ross Stores
Raleigh, NC
08.2022 - 04.2024
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Coordinated merchandising displays, signage and sales enablement.
Education
High School Diploma -
Northern High School
Durham06.2021
Skills
- Strategic thinking
- Team management
- Data-driven decision making
- Multichannel integration
- Customer service
- Attention to detail
- Team collaboration
- Organizational skills
- Shipping and receiving
- Money handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Experience lead in Operations
Victoria's Secret & Co.
04.2024 - 12.2024
Area Supervisor
Ross Stores
08.2022 - 04.2024
High School Diploma -
Northern High School