Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alicia Bautista

Las Vegas,NV

Summary

Highly motivated professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Problem-solving abilities, and a proven track record of fostering strong relationships with team members. Focused on supporting team success and achieving positive results. My background also includes robust experience in policy development and staff supervision, ensuring high standards of care, and operational excellence.

Overview

19
19
years of professional experience

Work History

Medical Assistant Senior Lead

Intermountain Health Cornerstone
Henderson, NV
02.2020 - Current
  • Assist manager with reviewing applicant resumes and conducting interviews
  • Assist with completing monthly clinic risk audits and quarterly patient down/fire drills.
  • Order medical/office supplies
  • Oversee quality control logs and ensure controls performed as required by staff.
  • Preceptor to 90-day MA's/new hires
  • Assisted Manager in tracking paneled Medicare Advantage HMO patient's annual wellness visits/ HEDIS pursuit lists
  • Oversee MA's to ensue all tasks/duties are completed
  • Fill in for MA's when out to assist provider's with patient care by taking vital signs, patient histories and preparing patients for examinations
  • Administer injections, venipuncture, medications and treatments as directed by the provider.
  • Perform basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a provider.
  • Prepare laboratory specimens for analysis and organized lab results for review by the provider.
  • Maintain accurate medical records through charting, transcription and data entry into electronic health record system.
  • Kahuna Clinical Coach
  • Safety Coach

Supervisor/Medical Assistant

Cornerstone Family Practice
Henderson, NV
01.2010 - 02.2020
  • Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
  • Maintained records of employee attendance, discipline issues, leave requests, training sessions attended by employees.
  • Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
  • Provided guidance to medical assistants regarding patient care protocols, safety measures, and infection control practices.
  • Evaluated performance of medical assistants through observation and review of work quality; provided feedback to improve performance.
  • Assisted with recruitment efforts for new medical assistant personnel; conducted interviews with prospective candidates.
  • Resolved customer complaints regarding administrative or clinical services rendered by the team of medical assistants.
  • Ensured compliance with all applicable laws and regulations related to healthcare operations.
  • Developed strategies for improving efficiency in patient scheduling processes; implemented revised protocols accordingly.
  • Monitored inventory levels of supplies used by Medical Assistants; placed orders as needed.
  • Provided support during peak periods or when additional staffing was required due to absences or vacations.
  • Managed and tracked Medicare Advantage panel. Worked with team to ensure goals met for completion of annual wellness visits/HEDIS measures. As well as kept track of reimbursements and timely payments.
  • Worked closely with assigned RNCM for MA patients to ensure all patient medical and social needs met.
  • Processed claims for Medicare Advantage patients
  • Worked with our outside billing department and attended required meetings, to ensure timely claims and reimbursements.
  • Worked with our IT company for all IT support and upgrades.

Assistant Store Manager

Short Line Express Market
Las Vegas, NV
10.2006 - 12.2012
  • Oversaw the daily operations of the store, including inventory management, staff scheduling, and cash handling.
  • Assisted Store Manager in developing strategies to increase sales, improve customer service, and maximize profits.
  • Performed daily paperwork and reports needed, as well as prepared the daily deposit of excess cash to be transferred to the bank.
  • Ensured registers/safes had the money required to start each day.
  • Trained new employees on proper operational procedures related to stocking shelves, customer service protocols.
  • Implemented loss prevention measures such as monitoring CCTV cameras or enforcing security protocols within the store premises.
  • Answered customer questions and addressed problems and complaints.
  • Organized vendor visits to showcase new products or services available at the store.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Provided excellent customer service by responding quickly to customer inquiries or complaints.

Externship

Southern Hills Pediatrics
Las Vegas, NV
10.2009 - 11.2009
  • Assisted provider's with patient care by taking vital signs, patient histories and preparing patients for examinations
  • Organized patient charts before each day's clinic sessions began.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Handled general office duties to support administrative staff during peak hours.

Education

Medical Assistant Diploma - MA Program

Pima Medical Institute
Las Vegas, NV
12-2009

Skills

  • Team management and supervision
  • Analytical decision-making skills
  • Training and mentoring
  • Performance evaluations
  • Team Leadership
  • Clinical Operations
  • Strong interpersonal skills
  • Clear oral/written communication
  • Risk assessment
  • Quality Assurance
  • Policy development
  • Staff supervision
  • Multitasking
  • Task delegation

References

References available upon request.

Timeline

Medical Assistant Senior Lead

Intermountain Health Cornerstone
02.2020 - Current

Supervisor/Medical Assistant

Cornerstone Family Practice
01.2010 - 02.2020

Externship

Southern Hills Pediatrics
10.2009 - 11.2009

Assistant Store Manager

Short Line Express Market
10.2006 - 12.2012

Medical Assistant Diploma - MA Program

Pima Medical Institute

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