ALICIA B. CUNNINGHAM
Atlanta,USA
Summary
Results-driven insurance professional with 5+ years of P&C experience specializing in homeowners and personal lines products. Proven expertise in product implementation, risk assessment, and cross-functional collaboration within insurance operations. Track record of driving profitable growth through data-driven decision making, regulatory compliance, and innovative solutions. Skilled in balancing customer satisfaction with sound financial performance while navigating complex state-specific requirements.
Overview
6
6
years of professional experience
Work History
Implementation Specialist - Insurance Products
Radion Health
Atlanta, GA
07.2024 - Current
- Product Implementation Leadership: Managed full lifecycle of insurance product implementations, coordinating between internal teams, clients, and external partners to ensure compliance and quality standards
- Cross-Functional Collaboration: Partnered with sales, underwriting, and operations teams to implement cost containment measures, reducing operational costs by 15%
- Data-Driven Improvements: Utilized analytics to evaluate product performance and recommend enhancements, improving partner experience and workflow efficiency
- Regulatory Compliance: Ensured all policy documentation met compliance standards across multiple states, achieving 100% audit pass rate
- Stakeholder Management: Coordinated with multiple stakeholders to deliver RFP responses that improved win rates by 20%
Group Benefits Underwriter - Personal Lines Focus
The Hartford
Alpharetta, GA
07.2023 - 11.2023
- Product Strategy: Provided consultative services for Life, Disability, and Supplemental products, developing risk management strategies that balanced profitability with customer needs
- Pricing & Risk Assessment: Conducted comprehensive risk assessments using actuarial data and market trends to determine appropriate premiums
- Market Analysis: Analyzed demographics, industry trends, and health data to inform product pricing decisions
- Regulatory Navigation: Ensured all underwriting decisions complied with state-specific regulations across multiple jurisdictions
- Stakeholder Communication: Collaborated with brokers and clients to discuss coverage options and pricing strategies
Personal Lines Underwriter - Homeowners & Umbrella Products
State Farm Insurance
Dunwoody, GA
08.2020 - 07.2023
- Homeowners Product Expertise: Specialized in Personal Liability Umbrella Policy applications and eligibility determination across all 50 states
- State-Specific Strategy: Developed expertise in West Central, Northeast, and South state requirements and market conditions
- Risk Evaluation: Assessed customer risks and determined insurance eligibility by analyzing applications, statistical data, and customer information
- Product Performance: Processed policy changes and collaborated with agents to optimize coverage while maintaining profitability targets
- Compliance Management: Ensured all underwriting decisions aligned with state-specific regulatory requirements
Web Development Intern - Digital Innovation
Millikin University
Decatur, IL
05.2019 - 12.2019
- Innovation & Technology: Revamped departmental content using HTML, CSS, and Google Analytics, resulting in 40% increase in user retention
- Data Analysis: Applied Google Analytics to measure impact of product changes and inform continuous improvement cycles
- Project Management: Collaborated with senior developers throughout project lifecycles, delivering on-time implementations
Education
Business Administration Certificate -
Ball State University
01.2022
Bachelor of Science - Information Systems
Millikin University
Decatur, IL01.2019
Digital Media Marketing Certification -
Millikin University
Decatur, IL01.2019
Skills
- Homeowners Insurance Product Development
- State-Specific Strategy Development
- Coverage & Pricing Optimization
- Regulatory Compliance & Approvals
- Product Performance Analysis
- Data Analysis & Reporting
- CRM & Workflow Tools
- Risk Assessment & Underwriting
- Market Research & Competitor Analysis
- Agile Methodologies
- Insurance Systems
- Analytics Tools
- Project Management
- Development
Ready To Contribute
Eager to leverage my P&C insurance expertise and innovative mindset to help Lemonade build the most loved property insurance products. My experience navigating complex state regulations, optimizing product performance, and driving profitable growth aligns perfectly with your mission to revolutionize the insurance industry through AI and customer-centric innovation.
Accomplishments
- Improved RFP win rates by 20% through strategic proposal development and stakeholder coordination.
- Achieved 100% compliance audit pass rate across multi-state implementations.
- Reduced operational costs by 15% through process improvements and cross-functional collaboration.
- Increased user retention by 40% through data-driven digital improvements.
- Successfully managed insurance products across all 50 states with State Farm.
Education And Certifications
Business Administration Certificate, Ball State University, 2022, Bachelor of Science, Information Systems, Millikin University, 2019, Digital Media Marketing Certification, Millikin University, 2019, ARM (Associate in Risk Management), Currently Enrolled, The Institute Knowledge Group, CSM (Certified Scrum Master), 2022, Scrum Alliance
Core Competencies
Homeowners Insurance Product Development, State-Specific Strategy Development, Coverage & Pricing Optimization, Regulatory Compliance & Approvals, Product Performance Analysis, Data Analysis & Reporting (Excel, R, Google Analytics), CRM & Workflow Tools (HubSpot, Asana, NetSuite), Risk Assessment & Underwriting, Market Research & Competitor Analysis, Agile Methodologies (CSM Certified)
Timeline
Implementation Specialist - Insurance Products
Radion Health
07.2024 - Current
Group Benefits Underwriter - Personal Lines Focus
The Hartford
07.2023 - 11.2023
Personal Lines Underwriter - Homeowners & Umbrella Products
State Farm Insurance
08.2020 - 07.2023
Web Development Intern - Digital Innovation
Millikin University
05.2019 - 12.2019
Business Administration Certificate -
Ball State University
Bachelor of Science - Information Systems
Millikin University
Digital Media Marketing Certification -
Millikin University
Similar Profiles
Vadim MurkaVadim Murka
Roofing 10 years at Radion RoofingRoofing 10 years at Radion Roofing
Yevhen ArteshchukYevhen Arteshchuk
Junior Software Developer at Radion LLCJunior Software Developer at Radion LLC
Farah CASSAGNOLFarah CASSAGNOL
NA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent HealthNA at Fundamentals of Nursing Advent Health, Advent Health, Mental Health. Advent Health
Devin Olivia Hagans-LongDevin Olivia Hagans-Long
Substitute Teacher at Cobb County School SystemSubstitute Teacher at Cobb County School System
Lule TekilemariamLule Tekilemariam
Assistant Manager at Laz ParkingAssistant Manager at Laz Parking