Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Beck

Chattanooga,TN

Summary

Proficient dispatcher with over 7 years of experience in managing communication between drivers and clients. Demonstrated success in utilizing dispatch software for GPS tracking and route optimization, resulting in enhanced operational efficiency and timely service delivery.

Overview

13
13
years of professional experience

Work History

Dispatcher

Carta
Chattanooga, Tennessee
06.2013 - Current
  • Managed communication between drivers and clients to ensure timely updates.
  • Utilized dispatch software to track vehicle locations and optimize routes.
  • Handled emergency calls and rerouted resources during unexpected situations.
  • Trained new dispatchers on systems and operational procedures effectively.
  • Assigned drivers to appropriate routes based on customer needs.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Ensured compliance with safety regulations and company policies.

Education

Associate of Applied Science -

Miller Motte College
Chattanooga, TN
05-2018

High School Diploma -

Gateway Christian Schoo;
Memphis, TN
05-2005

Certificate - Missions

Interdenominational Theological Center
Chattanooga, TN

Skills

  • Dispatch software
  • Route optimization
  • GPS tracking
  • Emergency management
  • Driver assignment
  • Radio communication
  • Adjusting routes
  • Problem solving

Timeline

Dispatcher

Carta
06.2013 - Current

Associate of Applied Science -

Miller Motte College

High School Diploma -

Gateway Christian Schoo;

Certificate - Missions

Interdenominational Theological Center
Alicia Beck