Alicia Benitez

• Responding to customer inquiries regarding company products and services
• Processing customer phone orders
  
• Checking availability of stock and shipping dates
  
• Quoting prices, filling orders to customer specifications and processing sales data via computer
  
• Assisting the outside sales team by preparing price quotes and sourcing products

• Lead team members without supervision and answered routine questions from employees
• Conducted start-up meetings at the beginning of shift to inform the team of current workload and expectations for the shift/day
• Performed daily reports using SCI Program to run numbers for the shift and setting a daily goal
• Entered and retrieved data from daily functions using Microsoft, WMS, and Excel
• Utilized WMS program scanning the labels with the items to ensure accuracy of data input in the system
• Attended meetings with other area managers, supervisors and leads of other departments to be informed and work together to meet business needs and comply with end of month numerical counts for all departments
• As a former safety ambassador for my department, attend meetings with EHS (Environment, Health and Safety) to be informed regarding safety procedures for the warehouse
• Value Added Services- preform visual and physical services to ensure quality, quantity, and correctness of product.
• Inspected old or missing units that were not processed correctly in order to accurately process and re-locate
• Order Processing- Utilize an Rf Gun to work with WMS to pick orders, place units in correct cartons, as well as relocate inventory into the correct location, fill cases of shoes into correct locations, and other tasks/job functions
• Flexible worked in various departments in the Dc (For Example; Order Processing, Replenishment, Inventory Control, Sort-line, Shipping & Receiving)

Performed any other related duties as requested