Alicia Berg
Badger
Summary
Customer-focused professional with expertise in conflict resolution and problem-solving. Delivers exceptional service to enhance customer satisfaction and loyalty. Collaborates effectively within teams, adapting to changing needs while driving results through efficient service.
Overview
16
16
years of professional experience
Work History
Personal Line CSR, Receptionist
Town & Country Insurance
Humboldt, IA
01.2026 - Current
- Managed claims processing, ensuring accuracy and adherence to company policies and procedures.
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflows, enhancing overall service delivery effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Materials Manager
Select Medical, Select Specialty Hospital
Des Moines, IA
06.2018 - 06.2021
- Streamlined inventory management processes to ensure optimal stock levels and timely availability of materials.
- Developed and implemented cost-saving strategies for procurement, enhancing budget management efficiency.
- Led cross-functional teams in material planning initiatives, improving collaboration between departments and suppliers.
- Optimized warehouse layout and processes, reducing retrieval times and increasing operational efficiency.
- Implemented quality control measures to maintain compliance with industry standards and improve product reliability.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Addressed and resolved material shortages without impacting production timelines.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Secretary/Administrative Assistant
Select Medical, Select Specialty Hospital
Des Moines, IA
05.2015 - 06.2018
- Managed scheduling and coordination of meetings for medical staff and executives.
- Streamlined communication between departments, improving operational efficiency in patient care delivery.
- Implemented tracking systems for office supplies, optimizing inventory management and reducing costs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Secretary/Scheduler
Mercy Central Pediatric Clinic
Des Moines, IA
06.2013 - 05.2015
- Scheduled patients for same day and future appointments
- Checked in patients for appointments, ensuring accurate information capture
- Listened attentively, spoke effectively, and resolved differences
- Effectively communicated with other team members, and Doctors
- Trained and supported new and current employees, enhancing team competency
- Maintained a consistent work schedule of 40 hours per week
Patient Care Tech
Mercy Medical Center
Des Moines, IA
05.2010 - 06.2013
- Provided compassionate patient care, ensuring comfort and emotional support
- Developed training programs to enhance knowledge and skills of team members
- Supported patients, families, and colleagues through encouragement and active listening
- Tracked weekly work hours to ensure accurate payroll processing
Education
High School Diploma - Health Care Occupation
Southeast Polk High School
Pleasant Hill, IA05-2010
No Degree - Nursing
Des Moines Area Community College
Ankeny, IASkills
- Customer service
- Problem resolution
- Strong communication skills
- Active listening
- Dependable/reliable
- Organized
- Accountability
- Adaptability
- Ability to learn quickly
- Team player
- Positive attitude
- Critical thinking
Timeline
Personal Line CSR, Receptionist
Town & Country Insurance
01.2026 - Current
Materials Manager
Select Medical, Select Specialty Hospital
06.2018 - 06.2021
Secretary/Administrative Assistant
Select Medical, Select Specialty Hospital
05.2015 - 06.2018
Secretary/Scheduler
Mercy Central Pediatric Clinic
06.2013 - 05.2015
Patient Care Tech
Mercy Medical Center
05.2010 - 06.2013
High School Diploma - Health Care Occupation
Southeast Polk High School
No Degree - Nursing
Des Moines Area Community College