Keith Custer
Lodi,OH
Summary
Dynamic and detail-oriented professional with extensive experience at Western Reserve Group, excelling in customer service and training. Proven ability to creatively solve problems while maintaining a calm demeanor under pressure. Skilled in data entry and policy amendments, consistently delivering exceptional service and fostering team collaboration.
Overview
26
26
years of professional experience
Work History
Sr Personal Lines CSR
Western Reserve Group
Wooster, Ohio
01.2024 - Current
- Distribute changes
- Work on roof claims list
- Distribute monthly umbrella renewals
- Train new CSRs
- Process ADRTs-changes that affect premium that the system is unable to process
- Lead CSR backup
- Work on Sr CSR weekly reports
- All processes/workload as regular CSRs
CSR Personal LInes
Wester Reserve Group
Wooster, USA
12.2019 - Current
- Process applications, amendments, quotes, renewal and cancellations in a timely and accurately manner and within approve authority levels.
- Refer anything outside of authority level for approval to process.
- Handle phone calls & email inquiries from agents and customers.
- Order reports as needed, such as MVRs, Clues & others.
Billing Processor
Westfield Insurance
Westfield Center, USA
08.2003 - 06.2019
- Apply payments to customers accounts.
- Verify payments on cancelled or pending cancel policies.
- Balance daily & month end cash totals.
- Updated excell spreadsheets.
- Rebill/reinstate policies per underwriters requests.
- Issue notices of cancellations on daily basis.
- Evaluate delinquent payments. Verify approval for reinstatement or issue refusal.
- Contact agencies and/or mortgage companies regarding unidentified payments.
- Researching and decisioning payments unable to be processed through the lockbox.
Crew Member
Burger King
Lodi, USA
07.2011 - 12.2017
- Prepared quality products while maintaining portion control and presentation within service goal times.
File Clerk Tracer
Westfield Insurance
Westfield Center, USA
09.2000 - 08.2003
- Filed claims and policies daily.
- Filed service office claims on a day to day basis.
- Pulled claims and/or policy information to be sent to different departments per requests.
Paper Processor Operator
Westfield Insurance
Westfield Center, USA
10.1999 - 09.2000
- Operate paper shredding machine.
- Emptied recyclable material into paper shredder.
- Bailed and stacked paper for pickup.
- Loaded bails into truck with forklift.
Education
Associate of Science - Personal Insurance
The Institutes
12-2023
Associate of Science - Insurance
The Institutes
01.2022
Bachelor of Science - Business Mangement
University of Phoenix Online
Phoenix, AZ01.2011
Associate of Science - Business Mangement Technology
University of Akron - Wayne College
Orrville, OH01.2005
Skills
- Calm and Professional Under Pressure
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Data Entry and Maintenance
- Customer Service
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Microsoft Office
- Policies and Procedures Adherence
- Team-Oriented and Cooperative
- Time Management
- Strong Analytical and Problem Solving
- Verbal and Written Communication
- Policy amendments
- Training and mentoring
- Problem solving
- Customer focus
- Research
- Empathy and patience
Timeline
Sr Personal Lines CSR
Western Reserve Group
01.2024 - Current
CSR Personal LInes
Wester Reserve Group
12.2019 - Current
Crew Member
Burger King
07.2011 - 12.2017
Billing Processor
Westfield Insurance
08.2003 - 06.2019
File Clerk Tracer
Westfield Insurance
09.2000 - 08.2003
Paper Processor Operator
Westfield Insurance
10.1999 - 09.2000
Associate of Science - Personal Insurance
The Institutes
Associate of Science - Insurance
The Institutes
Bachelor of Science - Business Mangement
University of Phoenix Online
Associate of Science - Business Mangement Technology
University of Akron - Wayne College
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