Jacqueline Vaillancourt

• Maintained accurate records of customer interactions and transactions, ensuring data integrity and accessibility for future reference.
• Answered customer inquiries, delivering accurate product and service information to enhance customer understanding and satisfaction.
• Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
• Utilized EPIC software to manage customer data and interactions efficiently.
• Processed payments over the phone and in person.
• Answered inbound calls, transferred calls to their account managers.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Efficiently trained new employees coming in.

• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Assisted in patient preparation for dental procedures and treatments.
• Supported dentists during examinations and procedures with necessary tools.
• Sterilized and maintained dental instruments and equipment for safety.
• Educated patients on oral hygiene practices and post-treatment care.
• Managed patient records, ensuring accuracy and confidentiality of information.
• Scheduled patient appointments, optimizing office workflow and efficiency.
• Collaborated with team members to improve office operations and patient experience.
• Handled billing inquiries and processed insurance claims for dental services.

Conducted routine checks and vitals on patients to monitor health status and ensure timely interventions. I facilitate activities of daily living, including personal hygiene management, feeding and ambulation. Provided hands-on nursing care under direct RN supervision, ensuring adherence to medical center policies and enhancing patient safety. I examine and address lacerations, contusions and other physical symptoms in need of further attention. Volunteered for additional shifts and overtime during busy periods to ensure adequate staffing and continuity of patient care.

• Assisted patients with daily living activities and personal hygiene.
• Monitored vital signs and reported changes to nursing staff.
• Maintained cleanliness and organization in patient care areas.

Monitored participants for signs of physical distress and provided basic medical care as needed, Employed diverse strategies to engage residents in meaningful activities, I did one-on-one activities with the residents, Created visually appealing setups for celebrations, Assisted residents in participating in activities by providing tailored mobility support, and I charted on all of the residents I did activities with.

• Assisted with planning and organizing resident activities and events.
• Coordinated transportation for residents to local outings and appointments.
• Engaged residents in recreational activities and social events daily.

I recommended daily specials, attended to new customers quickly, calculated charges, issued table checks, collected payments, applied safe food handling, stocked server areas with supplies throughout the shift, prepared food/drinks for customers, and applied optimal cleaning strategies to protect myself as well as the customers.

• Provided excellent customer service in a fast-paced dining environment.
• Took and processed customer orders accurately and efficiently.
• Maintained cleanliness and organization of tables and dining areas.