Alicia Berryhill
Spring Hill,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Pasco County Schools
Port Richey, FL
02.2023 - Current
- Provided individual and group counseling to Students with behavioral issues.
- Monitored Students progress and documented changes in behavior.
- Taught Students how to manage stress through relaxation techniques and breathing exercises.
- Maintained a safe environment.
- Enforced rules consistently while providing support and understanding when necessary.
- Implemented crisis intervention strategies when needed to deescalate situations involving aggressive behaviors.
- Supervised field trips or visits outside the facility as part of an overall treatment plan.
- Monitored student performance and maintained accurate records to assess progress.
Customer Service Representative
Advanced Imaging Solutions
Brooksville, FL
07.2022 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Check patients in at window.
Tester
Perich Eye Center
New Port Richey, FL
05.2021 - 04.2022
- Assisted in the training of new staff members regarding office protocols and policies.
- Educated patients on proper care for their eyewear and vision health.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
- Inspected spectacle frames for damage before dispensing them to customers.
Customer Service Manager
Walmart
Hudson, FL
05.2014 - 06.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Customer Service Representative
Circle K
Springhill, FL
01.2020 - 01.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Help customers with their general problems.
- Checked customer prices and processed sales by scanning barcodes
- Helped customer's sign up for store loyalty programs and explained the benefits in detail.
- Restocking inventory and coordinating with co-workers.
Housekeeper
Consulate Health Care
Hudson, FL
05.2013 - 09.2014
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
Education
Some College (No Degree) - Medical Assisting
Keiser University
Fort Lauderdale, FLSkills
- Behavioral assessment
- Data Collection
- Written Communication
- Medication Administration
- Organizational Skills
- Continuous Improvement
- Active Listening
- Crisis Intervention
- Relationship Building
- Attention to Detail
- Professionalism
- Effective Communication
Accomplishments
- Deans list
- Honor Roll
Certification
- CPI
Timeline
Behavioral Aide
Pasco County Schools
02.2023 - Current
Customer Service Representative
Advanced Imaging Solutions
07.2022 - 09.2022
Tester
Perich Eye Center
05.2021 - 04.2022
Customer Service Representative
Circle K
01.2020 - 01.2021
Customer Service Manager
Walmart
05.2014 - 06.2021
Housekeeper
Consulate Health Care
05.2013 - 09.2014
Some College (No Degree) - Medical Assisting
Keiser University