Alicia Bigay Ramos
Chicopee,MA
Summary
Bilingual, Licensed Master Social Worker in the State of Massachusetts and Puerto Rico with 7+ years of practice in psychotherapy and direct service to children, families within Micro, Mezzo, and Macro levels with experience in service and care coordination. I'm a self-driven professional concerned with helping individuals, families, groups enhance their individual and collective well-being. It is my goal to continue assisting individuals identifying their skills and abilities to use their own resources and those of the community to resolve problems and better themselves.
Overview
13
13
years of professional experience
Work History
IHT Clinician
Elliot Community Human Service
04.2023 - Current
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Develop, implement and monitor treatment plan goals, objectives and interventions
- Provide intensive family therapy, regular youth and parent contact and family consults
- Provide youth and parents with coaching in support of decision-making and skills training.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
Case Manager
Endeavors, PCC
05.2022 - 09.2022
- Responsible for assessing the needs of each unaccompanied alien child in care
- Assisting in identifying concerns about the treatment of individuals
- Responsible for accompanying/transporting UAC to court appearances and other appointments as needed
- Participation in multidisciplinary team conferences and meetings
- Support to UAC in locating family members
- Screening sponsors and meeting with families
- Responsible for documenting service delivery in each UAC's file
- Managing home assessments to ensure compliance
- Fulfillment of after-hours on-call duties as assigned
- Developing an individual service plan.
IHT Clinician
South Bay Community Services
01.2018 - 01.2021
- Develop, implement and monitor treatment plan goals, objectives and interventions
- Provide intensive family therapy, regular youth and parent contact and family consults
- Provide youth and parents with coaching in support of decision-making and skills training.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
- Established appropriate course of treatment and implemented interventions.
IHT Clinician
Pathways
01.2017 - 01.2018
- Develop, implement and monitor treatment plan goals, objectives and interventions
- Provide intensive family therapy, regular youth and parent contact and family consults
- Provide youth and parents with coaching in support of decision-making and skills training
- Provide regular collateral contact and case consults with other providers and professionals involved with the youth and family
- Provide as needed; referrals or linkages to appropriate supports and services as part of a family’s specific treatment planning process, identification of community resources, development of natural supports for the youth and family
- Established appropriate course of treatment and implemented interventions.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
Program Leader of Department of QA
Sapphire Care Management, MCS Plaza
01.2016 - 01.2017
- Supervise employees
- Make sure the departments give the work on time to the client.
- Provided outstanding coaching to team of 5 employees, which boosted morale within department.
- Accomplished multiple tasks within established timeframes.
- Identified plans and resources required to meet project goals and objectives.
- Modified and directed project plans to meet organizational needs.
Program Leader
Sapphire Care Management, MCS Plaza
01.2015 - 01.2016
- Of “MCS A Tu Lado”
- Supervise employees
- Facilitate the effective coordination of all doctor visits to patients
Senior Call Center Coordinator
Sapphire Care Management, MCS Plaza
01.2011 - 01.2015
- Supervise employees
- Direct all routes are on time
- Facilitate the effective coordination of all doctor visits
Education
Masters - Direct Social Services Work
Interamerican University of Puerto Rico Metropolitan Campus
San Juan, Puerto Rico 2016
Bachelors - Social Sciences
Interamerican University of Puerto RicoMetropolitan Campus
San Juan, Puerto Rico2011
Skills
- Excellent interpersonal skills
- Organized and punctual
- Ability to work under pressure
- Able to work with minimal supervision
- Self driven
- Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Microsoft Publisher
- Case Planning
- Client Advocacy
- Case Needs Assessment
- Social Work
- Verbal and Written Communication
- Crisis Intervention
- Treatment Planning
- Intervention Plans
Additional Information
- Licensed Certified of Social Work, LCSW, Massachusetts Jun 2021-Present
- Licensed Master of Social Work, LMSW, Puerto Rico Jun 2016-Present
Languages
Spanish
Native or Bilingual
English
Professional Working
Social Work Practice
January 2015 - January 2016
Intern Clinician
Hospital San Juan Capestrano, Trujillo Alto, PR
- Conduct patient interviews to evaluate condition and get prognosis of patients emotional and psychological state.
- Give patients emotional support and help them trough there current state.
- Provided patients with detailed information about symptoms, causes and treatment expectations.
January 2010 - January 2011
Case Manager Intern
Social Work Department, Hospital del Maestro, Hato Rey, PR
- Complete assessment for all patients to determine the services needed upon discharge.
- Coordinate services with other agencies and caregivers.
Timeline
IHT Clinician
Elliot Community Human Service
04.2023 - Current
Case Manager
Endeavors, PCC
05.2022 - 09.2022
IHT Clinician
South Bay Community Services
01.2018 - 01.2021
IHT Clinician
Pathways
01.2017 - 01.2018
Program Leader of Department of QA
Sapphire Care Management, MCS Plaza
01.2016 - 01.2017
Program Leader
Sapphire Care Management, MCS Plaza
01.2015 - 01.2016
Senior Call Center Coordinator
Sapphire Care Management, MCS Plaza
01.2011 - 01.2015
Masters - Direct Social Services Work
Interamerican University of Puerto Rico Metropolitan Campus
Bachelors - Social Sciences
Interamerican University of Puerto RicoMetropolitan Campus
Similar Profiles
Jenea RobersonJenea Roberson
Housing Coordinator at Elliot Community Human ServicesHousing Coordinator at Elliot Community Human Services
Cortney KersteinCortney Kerstein
Mental Health Consultant; Interim Director at Elliot Community Human ServicesMental Health Consultant; Interim Director at Elliot Community Human Services
Liza TierneyLiza Tierney
School Counselor/Clinician at The NAN Project - Eliot Community Human ServiceSchool Counselor/Clinician at The NAN Project - Eliot Community Human Service
Raga AbuelaylaRaga Abuelayla
Data Collecter at Zeep TechnologyData Collecter at Zeep Technology
Diana MeadeDiana Meade
Bookkeeper at The Republican CompanyBookkeeper at The Republican Company