ALICIA CHAVEZ
Houston,TX
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills. Also detail-oriented Investigator with strong leadership skills and offering exceptional communication skills and network of community resources. As well a dedicated healthcare professional adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
7
7
years of professional experience
Work History
Science Teacher
Channelview Independent School District
08.2024 - Current
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Participated in professional development workshops to stay updated on current research findings and best practices in science education.
- Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
Patient Relations Representative
Memorial Hermann
11.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Facilitated improvements in the registration process by identifying inefficiencies and recommending solutions for smoother operations.
- Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
- Assisted in the development of patient education materials, ensuring accessibility and understanding of important information.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations, preserving trust between patients and providers.
Science Teacher
Pasadena ISD
08.2022 - 08.2024
- Enhanced student comprehension by incorporating hands-on experiments and demonstrations into lesson plans.
- Boosted student participation through the implementation of interactive group activities and peer collaboration exercises.
- Developed strong relationships with students, parents, and colleagues to foster a positive learning environment.
- Established clear classroom expectations and maintained consistent discipline to promote an orderly and focused learning atmosphere.
- Led after-school tutoring sessions focused on strengthening students'' foundational knowledge in key science concepts while also addressing specific areas requiring improvement.
- Collaborated with fellow educators in interdisciplinary team-teaching efforts, creating comprehensive lesson plans that spanned multiple subject areas.
Community Health Worker Intern
University Of Houston
04.2022 - 08.2022
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Provided complex counseling and identified alternative resources for patient care.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Worked with participants to understand needs and provide excellent service.
- Prepared variety of different written communications, reports and documents.
- Developed and maintained courteous and effective working relationships.
- Developed and expanded referral system of service providers to assist clients in attaining services.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained confidentiality of records relating to clients' treatment.
Front Desk Specialist
Texas Children Hospital
10.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Acted as first point of contact and set appointments for prospective clients.
- Collaborated with assistants and Pediatrician doctors to prepare and set up rooms with adequate supplies and equipment.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
Patient Access Representative
Ben Taub Hospital - Harris Health System
11.2019 - 09.2021
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Customer Service Representative
H-E-B Grocery
10.2017 - 09.2020
- Processes customer transactions of goods and services
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Master of Arts - Counseling
Angelo State University
San Angelo, TX05-2026
Bachelor of Science - Human Development And Family Studies
University of Houston
Houston, TX05.2022
Associate of Applied Science - General Studies
San Jacinto College District
Pasadena, TX12.2019
High School Diploma -
J. Frank Dobie High School
Pasadena, TX06.2016
Skills
- Price Identification
- Honest and Ethical
- Product Scanning
- Credits and Refunds
- Message Translation
- Classroom management
- Group learning mechanics
- Bilingual in Spanish
- Written Communication
- Microsoft Excel,Word,PowerPoint and Sharepoint
- EPIC
- Community Engagement
- Faculty collaboration and support
- Inquiry-based learning
- Technology integration
Timeline
Science Teacher
Channelview Independent School District
08.2024 - Current
Patient Relations Representative
Memorial Hermann
11.2023 - Current
Science Teacher
Pasadena ISD
08.2022 - 08.2024
Community Health Worker Intern
University Of Houston
04.2022 - 08.2022
Front Desk Specialist
Texas Children Hospital
10.2021 - 04.2022
Patient Access Representative
Ben Taub Hospital - Harris Health System
11.2019 - 09.2021
Customer Service Representative
H-E-B Grocery
10.2017 - 09.2020
Master of Arts - Counseling
Angelo State University
Bachelor of Science - Human Development And Family Studies
University of Houston
Associate of Applied Science - General Studies
San Jacinto College District
High School Diploma -
J. Frank Dobie High School
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