Ericka Perez
Miami,FL
Summary
Quick learner and skilled cashier with expertise in managing money, merchandising stock, and assisting customers in finding desired items. Strong attention to detail, excellent oral and written communication, listening, and time management skills contribute to a superior work ethic. Diligent with exceptional multitasking, organizational, and time management abilities. Expertise in promoting items and completing customer sales to drive revenue and enhance positive experiences for customer loyalty. Experienced in cash transactions and adaptable to new processes and procedures. Dedicated employee with strengths in customer service, sales, and promotion strategies. Success lies in the ability to teach junior employees how to maximize their performance.
Overview
4
4
years of professional experience
Work History
Substitute Teacher
Kelly Education
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Sales Associate
Bath & Body Works
10.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Pandora Jewelry
10.2023 - 12.2023
Case Analyst
State Attorney's Office 11th Judicial Circuit
03.2023 - 10.2023
- Conducted research and analysis of case materials, including legal documents, to identify relevant facts and issues.
- Maintained accurate records and documented client data in company databases.
- Provided support in responding to inquiries from the public concerning pending cases.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Connected individuals with relevant community resources and coordinated referrals.
Cashier /Barista
Starbucks
04.2023 - 07.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- .
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Front Desk Sales Associate
Planet Fitness
02.2023 - 07.2023
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Maintained daily records of all transactions, including payments and cancellations.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
Sales Associate
Bath & Body Works
09.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
Front Desk Receptionist
Miami Management Incorporated
03.2022 - 01.2023
- Greeted visitors to provide information and direct to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Signed for packages, recorded deliveries and distributed to personnel.
- Investigated and analyzed client complaints to identify and resolve issues.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Cashier
TJX Companies
09.2021 - 03.2022
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped with purchases and signed customers up for rewards program.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked closely with front-end staff to assist customers.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions and offered product advice.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Sales Associate
Bath & Body Works
10.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Cashier
Pollo Tropical
12.2020 - 09.2021
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2021
Skills
- Customer Service
- Security Monitoring
- Interaction
- ID Verification
- Customer Assistance
- Attention to Detail
- Active Listening
- Client
- Loss Prevention
- POS Systems
- Fitting Room Oversight
- Cash Register Operations
- Work Task Prioritization
- Call Response and Transfer
- Employee Training
- Customer Transactions
- Feedback Acceptance
- Price Identification
- Cooperative Attitude
- Honest and Dependable
- Pricing and Markdowns
- Detail-Oriented
- Problem-Solving
- Credits and Refunds
- Product Scanning
- Payment Processing
- Customer Relations
- Reliable and Responsible
- Cleaning and Sanitizing
- Policies and Procedures
- Sweeping and Mopping
- Inventory Stocking
- Problem Solving
- Product Location
- Staff Supervision
- Cash Counting Machine Operations
- Credit and Cash Transactions
- Cash Management
- Cash Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Kelly Education
01.2024 - Current
Sales Associate
Bath & Body Works
10.2023 - 01.2024
Sales Associate
Pandora Jewelry
10.2023 - 12.2023
Cashier /Barista
Starbucks
04.2023 - 07.2023
Case Analyst
State Attorney's Office 11th Judicial Circuit
03.2023 - 10.2023
Front Desk Sales Associate
Planet Fitness
02.2023 - 07.2023
Sales Associate
Bath & Body Works
09.2022 - 01.2023
Front Desk Receptionist
Miami Management Incorporated
03.2022 - 01.2023
Sales Associate
Bath & Body Works
10.2021 - 01.2022
Cashier
TJX Companies
09.2021 - 03.2022
Cashier
Pollo Tropical
12.2020 - 09.2021
High School Diploma -
Miami Jackson Senior High School
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