Ashley Jarreau
Prairieville,LA
Summary
Experienced customer service professional with a proven track record of delivering exceptional support and resolving customer concerns with precision. Skilled in addressing client needs and cultivating a collaborative environment to achieve high satisfaction rates. Reliable team player proficient at adapting to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Education
08.2024 - Current
- Implemented effective behavioral support strategies to foster a positive learning environment for all students
- Managed classroom dynamics to promote respectful interactions and maintain student focus on academic tasks
- Collaborated with colleagues and specialists to create inclusive educational plans that addressed diverse student needs
- Engaged students through interactive lessons and activities that enhanced participation and enthusiasm for learning
Licensed Life and Health Agent
Cypress Agency
12.2023 - Current
- Sold insurance policies based on clients' needs and budget constraints
- Assessed and analyzed underwriting processes to determine risk levels and coverage options
- Built strong client relationships by providing personalized service and addressing inquiries promptly
- Demonstrated extensive knowledge of various insurance policies and coverage details
- Generated leads through effective marketing strategies and networking efforts
- Explained health benefits of different insurance plans to clients and assisted in selecting the most suitable option
- Handled more than 30+ daily inbound calls from health plan customers.
Car Sales Consultant
Ralph Sellers Hyundai
10.2021 - 02.2024
- Provided exceptional customer service to address inquiries and resolve issues in a timely manner
- Demonstrated proficiency in vehicle knowledge to effectively assist customers with their automotive needs
- Utilized proven sales techniques to increase product awareness and drive revenue
- Employed strong networking skills to establish and maintain relationships with key industry contacts
- Conducted engaging product demonstrations to showcase features and advantages to potential customers
Delivery Driver
Uber
03.2021 - 10.2021
- Prioritized daily tasks to effectively manage time and meet deadlines
- Solved complex problems by analyzing various factors and implementing strategic solutions
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner
- Navigated routes efficiently to optimize delivery schedules
- Maintained vehicle in top condition by performing regular maintenance checks
- Followed safe driving practices to ensure the well-being of passengers and pedestrians
Car Sales Associate
All Star Automotive
07.2020 - 03.2021
- Utilized effective sales techniques to connect with customers and promote vehicle features
- Demonstrated strong knowledge of various vehicles to accurately inform customers during the buying process
- Applied negotiation skills to reach mutually beneficial agreements with customers
- Coordinated test drives to allow customers to experience vehicles firsthand
- Provided exceptional customer service to address inquiries and ensure satisfaction throughout the sales process
Car Sales Associate
Clark Crain CDJR
10.2019 - 06.2020
- Generated leads through strategic research and networking activities
- Provided exceptional customer service by addressing inquiries and concerns promptly and professionally
- Demonstrated in-depth knowledge of vehicles to assist customers in making informed purchasing decisions
- Implemented effective sales strategies to achieve targets and drive revenue growth
- Utilized strong negotiation skills to secure beneficial deals for both the company and customers
- Implemented innovative marketing techniques to promote products and increase brand visibility
Cashier
Fordoche Grocery
04.2019 - 12.2019
- Managed cash handling responsibilities with accuracy and attention to detail
- Solved customer issues efficiently and effectively to ensure satisfaction
- Provided exceptional customer service to enhance the overall shopping experience
- Demonstrated extensive product knowledge to assist customers with their inquiries
- Maintained organized inventory management systems to optimize product availability
- Operated point of sale systems to process transactions and maintain accurate sales records
Education
Associate of Science - Biological Science
River Parishes Community College
Gonzales, LA05-2026
Certificate - Dental Assistant
OceanPointe Dental Assisting Academy
Prairieville, LA01.2024
High School Diploma -
Livonia High School
Livonia, LA05-2011
Skills
- Anti-Money Laundering
- Automotive Sales
- Build Rapport
- Cashier
- Communication Skills
- Computer Literacy
- CRM
- Customer Engagement
- Customer Service
- Customer Service Sales
- Dental Office
- Detail Oriented
- Elementary Education
- Face to Face Sales
- Licensed Life Insurance Professional
- Mentoring
- Microsoft Excel
- Money Management
- MS Office
- Multi Tasking
- Negotiation Skills
- Outbound Calling
- Outlook
- Phone Skills
- Problem Solving Skills
- Quoting
- Sales Experience
- Time Management Skills
- Written Communication
- Documentation and notes
- Customer queries
- Email management
- Customer outreach
- Sales growth initiatives
- Script preparation
- Sales follow-up
- Problem-solving skills
- Multitasking
- Reliability
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Conflict Resolution
- Adept at multi-line phones
- Appointment confirmation
- Confidentiality
- Heart Saver CPR AED
- Professionalism
- Time management abilities
- Adaptability
- Keyboarding
Certification
- CPR and AED Certification, 2024
- Life, Accident, & Health License, 2024
- Radiographic Certification, 2024
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Languages
English
Full Professional
Timeline
Substitute Teacher
Kelly Education
08.2024 - Current
Licensed Life and Health Agent
Cypress Agency
12.2023 - Current
Car Sales Consultant
Ralph Sellers Hyundai
10.2021 - 02.2024
Delivery Driver
Uber
03.2021 - 10.2021
Car Sales Associate
All Star Automotive
07.2020 - 03.2021
Car Sales Associate
Clark Crain CDJR
10.2019 - 06.2020
Cashier
Fordoche Grocery
04.2019 - 12.2019
- CPR and AED Certification, 2024
- Life, Accident, & Health License, 2024
- Radiographic Certification, 2024
Associate of Science - Biological Science
River Parishes Community College
Certificate - Dental Assistant
OceanPointe Dental Assisting Academy
High School Diploma -
Livonia High School
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