LATOYA TATE
Houston ,TX
Summary
Versatile professional with a proven track record in educational and customer service roles, notably at ESS Education. Excelled in fostering academic growth and maintaining safe, efficient environments. Skilled in verbal and written communication and teamwork, consistently enhancing customer satisfaction and operational success. Achieved commendable upselling results, demonstrating a goal-oriented mindset and exceptional customer service skills.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
ESS Education
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
AVIATION Flight Attendant
Air Serbia
01.2023 - 01.2024
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
DELIVERY DRIVER
FedEx
03.2014 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Insurance -
Family Insurance
Boynton Beach, FL02.2022
Real Estate -
Sheridan Technical College
Hollywood, FL04.2011
High School Diploma -
City College High
06.1999
Skills
- Policy and Procedure
- Adherence
- Educational Sales
- Teamwork and Collaboration
- Customer Needs Assessment
- Verbal and Written Communication
- Customer Service
- Retail Knowledge
- Answering Customer Questions
- Sales Communications
- Speaking Clearly
- Customer Communication
- Goal-oriented mindset
- Upselling
- Customer Service and Communication Skills
Timeline
Substitute Teacher
ESS Education
01.2024 - Current
AVIATION Flight Attendant
Air Serbia
01.2023 - 01.2024
DELIVERY DRIVER
FedEx
03.2014 - 12.2022
Insurance -
Family Insurance
Real Estate -
Sheridan Technical College
High School Diploma -
City College High
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