Stacie Garcia
Whittier,CA
Summary
Dynamic professional with a proven track record at LA Fitness Int'l, excelling in sales, operations and customer service. Mastered classroom management and differentiated instruction as a Substitute Teacher, enhancing educational strategies. Renowned for relationship building and effective listening, consistently achieving goals through innovative educational and operational approaches.
Overview
22
22
years of professional experience
Work History
Substitute Teacher
Whittier Union High School District
Whittier, USA
02.2015 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts
- Uphold classroom routines to support student environments and maintain consistent schedules
- Keep students on-task with proactive behavior modification and positive reinforcement strategies
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance
- Maintain day-to-day classroom management and discipline to promote learning initiatives
- Organize and clean teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Provide instruction for students in core subject areas
- Develop and implement engaging lesson plans to accommodate varied student learning styles
- Adapt lesson plans and student activities to meet needs of students with special learning needs
- Keep accurate and current attendance records and assignment sheets to maintain file compliance
- Develop and implement behavior management plans for students with challenging behavior
Sales/Operations Manager, Customer Experience
LA Fitness Int'l
Pico Rivera, CA
09.2005 - 11.2014
- Supervised operations staff, and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Directed and coordinated products, services and sales activities.
- Coached, developed and motivated teams to achieve revenue goals.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Met monetary goals monthly by updating existing member accounts and renewing memberships.
Assistant Operations Manager/Personal Trainer
Bally Total Fitness
11.2002 - 08.2005
- Coordinated with Operations Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Communicated with customers to assess satisfaction with products and services received
- Assisted in recruiting, hiring and training of team members
- Trained clients during strength training, cardiovascular exercise, and stretching
- Demonstrated proper technique for exercises to avoid injuries
- Motivated clients to stay on track with fitness goals with positive and friendly approach
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results
- Designed specific workout systems for individual clients based on performance ability
Education
MA Ed. - Education
Liberty University Online
Lynchburg, VA12-2025
BA - Psychology, Criminal Justice
California State University-Dominguez Hills
Carson, CA01.2012
Skills
- Sales operation
- Direct sales
- Relationship building
- Customer service
- Group and individual instruction
- Lesson implementation
- Disciplinary Procedures
- Staff management
- Systems Implementations
- Policy and Procedure Implementation
- Classroom management
- Educational Strategies
- Differentiated instruction
- Behavior management
- Alternative learning methods
- Effective listening
References
Available upon request.
Timeline
Substitute Teacher
Whittier Union High School District
02.2015 - Current
Sales/Operations Manager, Customer Experience
LA Fitness Int'l
09.2005 - 11.2014
Assistant Operations Manager/Personal Trainer
Bally Total Fitness
11.2002 - 08.2005
MA Ed. - Education
Liberty University Online
BA - Psychology, Criminal Justice
California State University-Dominguez Hills
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