Cecilia Coward
Mooresville,NC
Summary
Dependable professional with 4+ years of administrative experience Committed to providing total quality work Responsible, dependable, and punctual; take pride in work Versatile and multi-skilled employee with strong communication and interpersonal skills SKILL HIGHLIGHTS Research Customer Service Multitasking Dependability Productivity Goal Setting Active Listening Scheduling Cooperation
Overview
22
22
years of professional experience
Work History
Substitute Teacher
MGSD
Mooresville, NC
08.2024 - Current
- Implemented lesson plans to maintain continuity in student learning during teacher absences.
- Engaged students in interactive activities to enhance understanding of core subjects.
- Collaborated with classroom teachers to adapt instructional materials for diverse learning needs.
- Managed classroom behavior effectively, fostering a positive and respectful learning environment.
Human Resources Specialist
Target
Mooresville, NC
06.2023 - 06.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
Assembler
Daimler
11.2014 - 10.2022
- Efficiently managed responsibilities for operations and assembly at five different stations
- Worked collaboratively in team environment to complete tasks and meet production goals
- Implemented quality controls following company standards and guidelines
- Prioritized daily activities to meet assigned deadlines
- Assembled components with minimal supervision, exceeding expected project milestones.
- Tested finished products to perform quality assurance and identify discrepancies.
- Followed safety protocols to maintain safe working environment.
- Documented all in-process and out-of-process assembly activities.
- Assembled parts correctly according to specifications, reducing quality issues.
Supervisor Brookdale Senior
Living
06.2006 - 11.2014
- Managed 16+ employees and interacted with 200+ customers daily
- Created schedules, conducted interviews, hired new employees, reviewed payroll, conducted coaching sessions, and administered and corrective action as needed
- Collaborated with other managers and staff to plan events for the community
- Ensured compliance with corporate, state, and federal policies and regulations
- Professionally resolved customer concerns and complaints in a timely manner
- Established best practices and innovative solutions to enhance production rates and output quality.
Cashier
Wendy’s
09.2003 - 06.2007
- Served customers with courtesy, patience, and a smile
- Recorded and requested customer orders; upsold and made product recommendations
- Collected cash and made correct change; computed bills using cash register functions
- Rotated stock and supplies regularly to ensure freshness and availability for the next shift
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate Degree - Applied Science, Paralegal Technology
Davidson County Community College
Lexington, NC05.2018
Paralegal Technology Certificate, Emphasis in Real Estate -
Davidson County Community College
Lexington05.2018
Paralegal Technology Certificate - Civil Litigation
Davidson County Community College
Lexington, NCSkills
- Health Information Policy and Procedure Development
- Wages and Salary
- Payroll Completion
- Human Resources Services
- Employee Onboarding
- HR Support
- Adaptable
Timeline
Substitute Teacher
MGSD
08.2024 - Current
Human Resources Specialist
Target
06.2023 - 06.2024
Assembler
Daimler
11.2014 - 10.2022
Supervisor Brookdale Senior
Living
06.2006 - 11.2014
Cashier
Wendy’s
09.2003 - 06.2007
Paralegal Technology Certificate - Civil Litigation
Davidson County Community College
Associate Degree - Applied Science, Paralegal Technology
Davidson County Community College
Paralegal Technology Certificate, Emphasis in Real Estate -
Davidson County Community College
Skills
- Performance Management
- Recruitment