Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Bobzien

Cape Coral,FL

Summary

Guest-oriented professional with extensive customer service and leadership experience. Accomplished in delivering optimal service while promoting the company brand, maximizing guest experiences, and increasing customer loyalty. Maintains an atmosphere of trust, respect, and adaptability in a rapidly changing environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
Fort Myers, FL & South Seas Island Resort Captiva, FL
11.2022 - Current
  • Delivered exceptional customer service through prompt and accurate food and beverage delivery in high-paced environment.
  • Trained new employees on all aspects of store operations, enhancing team efficiency.
  • Utilized point of sale system to process transactions accurately and efficiently.
  • Crafted hot and cold beverages while adhering to company recipes and policies.
  • Developed personalized customer experiences, earning recognition as 'Employee of the Quarter' twice.

Registered Nurse

Select Specialty Hospital
Fort Myers, FL
12.2020 - 11.2021
  • Performed competent bedside nursing for patients recovering from critical illnesses requiring advanced post-acute care.

Charge Nurse Leader/Registered Nurse-Full Time

Cape Coral Hospital
Cape Coral, FL
10.2015 - 11.2020
  • Provided direct nursing care to adult patients recovering primarily from neurological diseases and chronic medical conditions including drug/alcohol addiction
  • Motivated and collaborated with the interdisciplinary team to implement strategies for improved patient satisfaction and increased outcomes which is evident on survey results and patient experience
  • Acting member of Facility-wide and Unit-based Quality Councils
  • Promoted to Charge Nurse Leader in 2016 and further collaborated with the administrative and nursing staff to design/implement a System-Wide training template including education/resources for Charge Nurse Leaders and Supervisors
  • Effectively executed duties as a Charge Nurse Leader/staff RN primarily on a Neurosciences/MedicalSurgical/Telemetry nursing unit with competent ability to help on other nursing units such as ICU/PCU.

Clinical Coordinator- Full Time

Bayfront Health
Punta Gorda, FL
04.2015 - 09.2015
  • Provided clinical leadership to the nursing staff of a medical/surgical unit
  • Functioned as a liaison between hospital administration, physicians and nurses to implement strategies for optimal patient outcomes with tangible results noted in HCAHPS scores
  • Completed quality based audits to enhance inclusive patient care.

Patient Care Supervisor/Registered Nurse-Full Time

Lakes Regional Healthcare
Spirit Lake, IA
01.2007 - 01.2014
  • Provided optimal care to patients while floating to various nursing departments (Emergency, Critical Care, Medical/Surgical, Post Anesthesia Recovery, Obstetrics)
  • Actively participated in facility-wide Quality Assurance Program
  • Promoted to Patient Care Supervisor in 2009
  • Organized and assigned staff to meet patient care needs and respected productivity standards while adjusting for census, patient acuity, skill mix, and ill calls
  • Conducted performance evaluations for all nursing department employees.

Registered Nurse/House Supervisor-Full Time

Orange City Area Health System
Orange City, IA
01.2005 - 01.2007
  • Provided direct patient care in all nursing units of rural hospital and also facilitated optimal patient flow through the health system as the House Supervisor.

Registered nurse-Full Time

Happy Siesta Nursing Home
Remsen, IA
01.2004 - 01.2005
  • Provided primary resident care and assistance with daily living activities while remaining in compliance with resident care policies and protocols.

Registered Nurse-Full Time

Avera McKennan Hospital
Sioux Falls, SD
01.2002 - 01.2004
  • Treated patients with neurological diseases, head/spinal traumas, and other diagnoses requiring extended rehabilitative care
  • Accurately documented all elements of nursing assessment, treatments, medication administration, discharge instructions and follow-up care.

Education

Associate Degree of Nursing - Nursing

Northwest Iowa Community College
01.2002

Skills

  • Guest and customer relations
  • Work prioritization
  • Conflict management
  • Team collaboration
  • Food safety compliance
  • Inventory management
  • Quality assurance
  • POS operation
  • Opening and closing coordination

Certification

ServSafe Certification

Florida Restaurant & Lodging Association

Timeline

Barista

Starbucks
11.2022 - Current

Registered Nurse

Select Specialty Hospital
12.2020 - 11.2021

Charge Nurse Leader/Registered Nurse-Full Time

Cape Coral Hospital
10.2015 - 11.2020

Clinical Coordinator- Full Time

Bayfront Health
04.2015 - 09.2015

Patient Care Supervisor/Registered Nurse-Full Time

Lakes Regional Healthcare
01.2007 - 01.2014

Registered Nurse/House Supervisor-Full Time

Orange City Area Health System
01.2005 - 01.2007

Registered nurse-Full Time

Happy Siesta Nursing Home
01.2004 - 01.2005

Registered Nurse-Full Time

Avera McKennan Hospital
01.2002 - 01.2004

Associate Degree of Nursing - Nursing

Northwest Iowa Community College

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