Alicia Bonnington
Murfreesboro,TN
Summary
Professional with robust background in student guidance and mental health support, prepared for this role. Demonstrates strong skills in crisis intervention, academic advising, and emotional well-being strategies. Excels in team collaboration, adapting to changing needs, and achieving impactful results. Recognized for empathy, active listening, and student-centered approach, fostering supportive and inclusive school environment.
Overview
14
14
years of professional experience
Work History
Middle School Counselor
Rutherford County Schools
07.2021 - Current
- Facilitated individual and group counseling sessions to address student needs and promote emotional well-being.
- Developed and implemented personalized academic plans for students facing learning challenges.
- Collaborated with teachers and parents to create supportive environments for student development.
- Conducted assessments to identify students' social, emotional, and academic needs effectively.
- Managed crisis intervention efforts, providing immediate support during challenging situations.
- Mentored new counselors, sharing best practices in student engagement and counseling techniques.
- Organized new student orientation days for new and incoming students
Bartender
Bad Daddy’s Burger Bar
09.2019 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Trained and mentored new bartenders on best practices and cocktail preparation techniques.
- Provided exceptional customer service, resolving issues promptly to maintain satisfaction levels.
- Implemented efficient workflow strategies during peak hours, improving overall bar productivity.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Buffalo Wild Wings
Server/Bartender
01.2015 - 05.2018
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Hostess/Server
Amigo’s Mexican Restaurant
11.2011 - 08.2014
- Greeted and seated guests, managing waitlists to optimize dining flow.
- Trained new host staff on procedures, promoting adherence to service standards.
- Handled reservations and inquiries, providing excellent customer service experience.
- Monitored dining area for cleanliness, addressing any issues promptly to enhance ambiance.
- Delivered exceptional customer service in fast-paced environment.
- Managed table assignments to optimize workflow and ensure timely service.
- Resolved customer complaints promptly, enhancing guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Education Specialist - School Counseling
Middle Tennessee State University
08-2021
Bachelor of Science - Psychology
Middle Tennessee State University
05-2018
High School Diploma -
Central High School
Chattanooga05-2014
Skills
- Mental health support
- Multicultural competence
- Individual counseling
- Suicide prevention
- Parent collaboration
- Academic advising
- Problem solving techniques
- Teamwork and collaboration
Timeline
Middle School Counselor
Rutherford County Schools
07.2021 - Current
Bartender
Bad Daddy’s Burger Bar
09.2019 - Current
Buffalo Wild Wings
Server/Bartender
01.2015 - 05.2018
Hostess/Server
Amigo’s Mexican Restaurant
11.2011 - 08.2014
Education Specialist - School Counseling
Middle Tennessee State University
Bachelor of Science - Psychology
Middle Tennessee State University
High School Diploma -
Central High School