Alicia Boyd
Richfield ,MN
Summary
Accomplished Regional Sales Manager with a proven track record of driving territory growth and enhancing customer satisfaction at STERIS. Leveraged strategic planning and sales leadership to surpass sales objectives. Skilled in relationship selling and sales coaching, achieving significant market share expansion through effective team collaboration and innovative client solutions. Energized Regional Sales Manager with successful record of penetrating competitor territories and obtaining profitable business opportunities. Promotes exceptional work ethic and committed to finding effective solutions. Background managing regional sales force of [Number] representatives.
Overview
23
23
years of professional experience
Work History
Regional Sales Manager
STERIS
Eden Prairie, MN
05.2018 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Effectively hired highly talented individuals bringing exceptional skills and expertise to sales team.
Sales Representative
Key Surgical
Eden Prairie, MN
04.2013 - 06.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
Lead Sales Selection Specialist
Cold Spring Granite
Eagan, MN
08.2004 - 04.2013
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Monitored industry trends to maintain inventory demand.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Art Teacher
Stillwater School District
Stillwater, MN
08.2001 - 06.2004
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Enhanced student creativity by incorporating various art mediums and techniques into lessons.
- Developed and implemented engaging art lessons for students in grades 8th through 12th.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented effective classroom management strategies, maintaining discipline while fostering creativity and individuality in student work.
- Communicated effectively with parents about their child''s progress in the arts program, addressing any concerns or suggestions for improvement as needed.
- Organized school-wide art exhibits showcasing student talent and promoting the importance of visual arts in education.
Education
Bachelor of Science - Art Education
University of Wisconsin, Stout
Menomonie, WI05.2000
Skills
- Sales Leadership
- Customer Service
- Strategic Planning
- Business development and planning
- Relationship selling
- Training and mentoring
- Account Management
- Sales initiatives and techniques
- Analytical Thinking
- Territory Growth
- Sales Presentations
- Product Knowledge
- Presentation ability
- Negotiation and Persuasion
- Goal Setting
- Presentations and public speaking
- Sales Coaching
- CRM Software
- Goals and performance
- Product and service knowledge
- Performance Evaluation
- Decision-Making
- Professional Demeanor
- Upselling and Cross Selling
- Managing quotas
- Trend Analysis
- Solution selling
- Goal Setting and Achievement
Timeline
Regional Sales Manager
STERIS
05.2018 - Current
Sales Representative
Key Surgical
04.2013 - 06.2018
Lead Sales Selection Specialist
Cold Spring Granite
08.2004 - 04.2013
Art Teacher
Stillwater School District
08.2001 - 06.2004
Bachelor of Science - Art Education
University of Wisconsin, Stout