Alicia Brandt
Saint Charles,MO
Summary
Resourceful criminal justice and rehabilitation professional recognized for exceptional productivity and efficiency in case management. Demonstrates expertise in risk assessment and the development of individualized treatment plans, driving positive outcomes for clients. Strong communication, empathy, and problem-solving skills are leveraged to navigate complex cases effectively. Aimed at advancing rehabilitation practices to enhance community safety and client well-being.
Overview
16
16
years of professional experience
Work History
Probation and Parole Officer
State Of Missouri
St. Charles, MO
01.2024 - Current
- Participated in training sessions designed to enhance knowledge about current practices in the field.
- Referred offenders to appropriate community agencies to complete services in compliance with court orders.
- Conducted home visits with clients who have been released from prison but still require supervision.
- Observed and recommended special community services opportunities to support offenders.
- Visited homes or workplaces of those under supervision to ensure they are abiding by all rules set forth by the court system.
- Investigated violations of parole or probation conditions and took appropriate action when necessary.
- Collaborated with local law enforcement agencies in investigations related to criminal activities by parolees.
Office Services Representative
St. Louis County Public Health Department
Berkeley, MO
03.2020 - 01.2024
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Provided general administrative support to other departments as needed.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Managed employee time off requests according to policy guidelines.
- Answered telephones, directed calls, and took messages.
- Scheduled appointments for clients with internal staff members.
Cash Posting Representative I
Mercy Hospital St. Louis
St. Louis, MO
10.2014 - 02.2020
- Managed business office functions, focusing on cash posting.
- Handles discrepancies in cash postings efficiently.
- Coordinate with appropriate departments to ensure accurate cash posting.
Teller Coordinator II
US Bank Home Mortgage
Washington, MO
07.2008 - 07.2014
- Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
- Implemented security measures and trained tellers on protocols for robbery prevention and response.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Transmitted orders to supply cash to meet daily needs.
- Participated in hiring and performance evaluation processes for teller staff.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH03-2023
Skills
- Professional Conduct Awareness
- First aid and CPR
- De-escalation techniques
- Motivational interviewing
- Parole board hearings
- Courtroom testimony
- Multitasking capacity
- Self-defense techniques
- Risk and needs assessments
- Effective communication
Timeline
Probation and Parole Officer
State Of Missouri
01.2024 - Current
Office Services Representative
St. Louis County Public Health Department
03.2020 - 01.2024
Cash Posting Representative I
Mercy Hospital St. Louis
10.2014 - 02.2020
Teller Coordinator II
US Bank Home Mortgage
07.2008 - 07.2014
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
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