Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Marcie Perkins

West Plains,MO

Summary

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

26
26
years of professional experience
1
1
Certification

Work History

BENEFIT PROGRAM TECHNICIAN

STATE OF MISSOURI
06.2024 - 02.2025
  • Preparing and maintaining accurate records of client interactions, eligibility determinations, and benefit issuance.
  • Ensuring adherence to established policies, procedures, and regulations related to benefit programs.
  • Working with internal teams and external partners to coordinate services and ensure clients receive appropriate support.
  • Providing excellent customer service and support to individuals seeking assistance.
  • Conducted outreach initiatives to educate the public on available benefits and application processes.
  • Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.

CCHT- CLINICAL CERTIFIED HEMODIALYSIS TECHNICIAN

FRESENIUS MEDICAL CARE
06.2014 - 06.2024
  • Performs hemodialysis treatment according to federal and clinical policies for critically ill patients.
  • Manages up to 8 patients per shift, initiating treatment monitoring patients and machines under RN supervision.
  • Adherence to infection control procedures and detailed medical record documentation.
  • Monitored vital signs and documented patient responses to treatment effectively.
  • Educated patients on treatment plans, home care techniques, and lifestyle modifications.
  • Collaborated with healthcare teams to optimize patient outcomes and ensure continuity of care.
  • Performed accurate water quality testing, ensuring optimal conditions for safe and effective dialysis treatments.
  • Administered patient care procedures, ensuring adherence to safety protocols and standards.
  • Implemented process improvements that enhanced efficiency in daily workflow operations.
  • Conducted quality assurance checks on equipment to ensure optimal functionality and compliance.
  • Facilitated communication between patients, families, and healthcare providers to address concerns effectively.

SUBSTANCE ABUSE COUNSELOR-MAADC I

BEHAVIORAL HEALTH GROUP
10.2016 - 10.2022
  • Supervised 60+ patients caseloads, performing duties to support a multi-disciplinary team within the medically assisted treatment center (MAT).
  • Led individual and group counseling sessions to treatment center patients.
  • Adhered to State and Federal regulated record keeping for DEA documentation requirements.
  • Provided appropriate referrals to provide crisis intervention services to patients regarding their substance abuse.

TREATMENT TECHNICIAN

FAMILY COUNSELING CENTER
03.2008 - 01.2014
  • Supervised consumer participation in daily duties at a group home and treatment center facility.
  • Facilitated life skills classes.
  • Led NA and AA 12 step meetings.
  • Class E chauffeur licenses for transporting clients.
  • Supervision of adolescents for safety and compliance of schedules and services.
  • Certified to dispensing and record daily medication logs.
  • Administered treatment protocols to support patient recovery and well-being.
  • Monitored patient progress and documented observations accurately.
  • Participated in interdisciplinary team meetings to discuss patient progress and adjust treatment plans accordingly.
  • Collaborated with medical professionals to develop individualized treatment plans for patients, resulting in improved outcomes.

CLASS CA HAIRDRESSING AND MANICURIST LICENSE BY MISSOURI STATE BOARD OF COSMETOLOGY

ILLUSIONS HAIR AND SKIN CARE
03.1999 - 04.2015
  • Self employed hairstylist for 20+years.
  • Serviced diverse clientele.
  • Management of products for services.
  • Maintained state health requirements for sanitation.

Skills

  • Conscientious Caring Compassionate
  • Patient Advocate
  • Dependable
  • Performs in high demand, fast-paced environments
  • Problem solver and follow through to task completion
  • Excels at being team player, also able to work in a self-directed role
  • Vigilant and Precise Record keeping
  • Efficient in Excel, Word, Outlook, Internet search engines and Missouri Automated Child Support Systems (MACSS)

Certification

  • Crisis Prevention Intervention (CPI) Training
  • 12 Steps Programs
  • CPR certification, American Heart Association
  • CCHT certification, The Nephrology Nursing Certification Certificate
  • Missouri Association Alcohol Drug Counselor (MAADC II)
  • Hairstylist Certification, Missouri School of Cosmetology
  • High School Graduate-Diploma

Timeline

BENEFIT PROGRAM TECHNICIAN

STATE OF MISSOURI
06.2024 - 02.2025

SUBSTANCE ABUSE COUNSELOR-MAADC I

BEHAVIORAL HEALTH GROUP
10.2016 - 10.2022

CCHT- CLINICAL CERTIFIED HEMODIALYSIS TECHNICIAN

FRESENIUS MEDICAL CARE
06.2014 - 06.2024

TREATMENT TECHNICIAN

FAMILY COUNSELING CENTER
03.2008 - 01.2014

CLASS CA HAIRDRESSING AND MANICURIST LICENSE BY MISSOURI STATE BOARD OF COSMETOLOGY

ILLUSIONS HAIR AND SKIN CARE
03.1999 - 04.2015

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