Alicia Bromfield
Windermere,FL
Summary
Results-driven product and operations leader with a background in customer engagement, market analysis, and strategic planning. Experienced in driving business growth through data-driven decision-making, cross-functional collaboration, and agile project management. Adept at optimizing operational processes, improving customer satisfaction, and aligning product strategies with market needs. Passionate about leveraging technology to enhance user experiences and streamline business solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Operations
Rogue Works LLC
02.2022 - Current
- Develop and implement strategic initiatives to optimize customer engagement and operational efficiency.
- Conduct market research and analyze data trends to drive business decisions.
- Lead cross-functional teams to enhance service delivery and streamline processes.
- Oversee client relationships and ensure customer satisfaction through proactive issue resolution.
Program Manager
Equal Ground
02.2020 - 02.2022
- Developed and managed large-scale education programs, tracking performance metrics and impact.
- Conducted market research to identify community needs and program opportunities.
- Spearheaded outreach initiatives to drive engagement and increase program adoption.
Executive Assistant to the Chief Executive Officer
No Limit Counseling and Education
10.2016 - 02.2020
- Support executive leadership in strategic planning, data analysis, and stakeholder communications.
- Manage cross-functional projects, ensuring alignment with business objectives and timelines.
- Conduct research and compile reports to aid in decision-making processes.
- Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
Operation Service Specialist
Houghton Mifflin Harcourt Publishing Company
05.2014 - 08.2016
- Coordinated service delivery across regions, managing scheduling, logistics, and client engagement.
- Maintained reporting systems to track service performance and optimize resource allocation.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
Front Office Manager
Renaissance Orlando at SeaWorld
09.2012 - 05.2014
- Led customer experience initiatives to improve retention and satisfaction rates.
- Conducted performance analysis and implemented process improvements based on data insights.
- Collaborated with sales and marketing teams to optimize service offerings.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Education
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
Orlando, FL05-2012
Skills
- Product Strategy Development
- Market Research & Competitive Analysis
- SaaS & Technology-Driven Solutions
- Customer Experience Optimization
- Cross-Functional Team Leadership
- Agile Project Management
Certification
Full stack bootcamp
Timeline
Director of Operations
Rogue Works LLC
02.2022 - Current
Program Manager
Equal Ground
02.2020 - 02.2022
Executive Assistant to the Chief Executive Officer
No Limit Counseling and Education
10.2016 - 02.2020
Operation Service Specialist
Houghton Mifflin Harcourt Publishing Company
05.2014 - 08.2016
Front Office Manager
Renaissance Orlando at SeaWorld
09.2012 - 05.2014
Bachelor of Science - Hospitality And Tourism Management
University of Central Florida
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