Alicia Brooks
Sebastian,FL
Summary
Hardworking professional with proven relationship-building and problem-solving abilities in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Portside Pub and Grille
Sebastian, FL
02.2022 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new servers and bartenders.
- Performed opening and closing duties, such as setting up the dining area and bar, restocking supplies, ensuring a proper bank, running reports and handling deposits.
- Vast understanding of the POS system, responsible for all programming of menu items, price changes, general setup, troubleshooting, etc.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Resolved customer complaints in a timely and professional manner.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained organization throughout shifts, assisting other employees during peak business hours.
- Assured a smooth execution of services by prioritizing tasks in the proper sequence, with an ability to multitask efficiently.
Construction Worker
Spero Tile Service
Sebastian, FL
12.2020 - 04.2022
- Provided dust-free tile removal service (demolition)
- Shower, backsplash, and flooring installation
Pet Store Manager
CIndi's Pet and Aquarium Center
Vero Beach, FL
04.2013 - 12.2020
- Supplied store with reptiles and feeder insects/rodents through personal breeding projects.
- Oversaw the husbandry of animals to ensure health and quality of life.
- Trained new employees on proper sales techniques, animal care, etc.
Education
High School Diploma -
Vero Beach High School
01-2012
Some College (No Degree) - Golf Management
Indian River State College
Ft. Pierce, FLSkills
- Customer service
- Cash handling
- POS system operations
- Food safety
- Team collaboration
- Conflict resolution
- Attention to detail
- Relationship building
Timeline
Server/Bartender
Portside Pub and Grille
02.2022 - Current
Construction Worker
Spero Tile Service
12.2020 - 04.2022
Pet Store Manager
CIndi's Pet and Aquarium Center
04.2013 - 12.2020
High School Diploma -
Vero Beach High School
Some College (No Degree) - Golf Management
Indian River State College
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