Alicia Burden
Cincinnati,OH
Summary
Adept at enhancing patient care and satisfaction, my tenure at Wayfair and Texas Roadhouse showcases a proven track record in behavioral management and high-quality service delivery. Skilled in medication administration and process efficiency, I consistently improved workflow and customer experiences, demonstrating a strong blend of technical and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Home Care Provider
Self-employed
05.2013 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Laundry and Dry Cleaning Assistant
City Limits
04.2023 - 11.2023
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
Janitorial Worker
Professional Maintenance
02.2023 - 11.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Janitorial Housekeeper
Ivy Knoll Senior Living Community
09.2022 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Baker
Texas Roadhouse
10.2020 - 11.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Process Associate
Wayfair
06.2020 - 01.2021
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
Packing, Shipping, and Receiving Assembler
Amazon
04.2019 - 02.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Laundry and Dry Cleaning Assistant
City Limits
01.2017 - 04.2019
Education
Early Childhood Education
Withrow University High School
Cincinnati, OH06.1991
Skills
First aid and safety
Timeline
Laundry and Dry Cleaning Assistant
City Limits
04.2023 - 11.2023
Janitorial Worker
Professional Maintenance
02.2023 - 11.2023
Janitorial Housekeeper
Ivy Knoll Senior Living Community
09.2022 - 02.2023
Baker
Texas Roadhouse
10.2020 - 11.2021
Process Associate
Wayfair
06.2020 - 01.2021
Packing, Shipping, and Receiving Assembler
Amazon
04.2019 - 02.2020
Laundry and Dry Cleaning Assistant
City Limits
01.2017 - 04.2019
Home Care Provider
Self-employed
05.2013 - Current
Early Childhood Education
Withrow University High School