Alicia Burden
Cincinnati,OH
Summary
Adept at enhancing patient care and satisfaction, my tenure at Wayfair and Texas Roadhouse showcases a proven track record in behavioral management and high-quality service delivery. Skilled in medication administration and process efficiency, I consistently improved workflow and customer experiences, demonstrating a strong blend of technical and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Home Care Provider
Self-employed
Cincinnati, OH
05.2013 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Laundry and Dry Cleaning Assistant
City Limits
Cincinnati, OH
04.2023 - 11.2023
- Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
- Played a vital role in upholding company reputation by resolving client complaints professionally, rectifying any errors or dissatisfaction promptly.
- Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
Janitorial Worker
Professional Maintenance
Cincinnati, OH
02.2023 - 11.2023
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
Janitorial Housekeeper
Ivy Knoll Senior Living Community
Covington Ky
09.2022 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Baker
Texas Roadhouse
Florence Ky
10.2020 - 11.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Process Associate
Wayfair
Florence Ky
06.2020 - 01.2021
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Identified and resolved process issues to drive optimal workflow and business growth.
Packing, Shipping, and Receiving Assembler
Amazon
CVG 9
04.2019 - 02.2020
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Laundry and Dry Cleaning Assistant
City Limits
Covington Ky
01.2017 - 04.2019
Education
Early Childhood Education
Withrow University High School
Cincinnati, OH06.1991
Skills
First aid and safety
Behavioral Management
Medication Administration
Community integration
Patient care
Care plan assessment
Timeline
Laundry and Dry Cleaning Assistant
City Limits
04.2023 - 11.2023
Janitorial Worker
Professional Maintenance
02.2023 - 11.2023
Janitorial Housekeeper
Ivy Knoll Senior Living Community
09.2022 - 02.2023
Baker
Texas Roadhouse
10.2020 - 11.2021
Process Associate
Wayfair
06.2020 - 01.2021
Packing, Shipping, and Receiving Assembler
Amazon
04.2019 - 02.2020
Laundry and Dry Cleaning Assistant
City Limits
01.2017 - 04.2019
Home Care Provider
Self-employed
05.2013 - Current
Early Childhood Education
Withrow University High School