Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Burns

Bremerton,WA

Summary

Highly motivated and dedicated professional with a proven track record in delivering exceptional customer service in healthcare and hospitality settings. Adept at managing patient care, ensuring a positive environment, and maintaining a high standard of professionalism. Demonstrates excellent communication, interpersonal, and problem-solving skills. Committed to providing compassionate and efficient service to enhance patient and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Certified Nursing Assistant (CNA) / Nursing Assist

Belmont Terrace
12.2023 - Current
  • Conduct comprehensive assessments of residents' physical conditions and communicate findings to nursing staff.
  • Foster a supportive and positive environment through compassionate patient care and encouragement.
  • Assist residents with daily activities, including hygiene routines, ensuring their comfort and well-being.
  • Administer medications under the supervision of nursing staff, ensuring adherence to prescribed treatments.

Sales Associate

Spirit Halloween Super Store
09.2023 - 11.2023
  • Leveraged product knowledge to drive sales and assist customers in finding desired items.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained a welcoming and organized store environment.

Waitress/Apprentice Bartender

Envy Bar & Grill
10.2019 - 04.2021
  • Processed customer orders and payments accurately using the POS system.
  • Adhered to safety and sanitation standards to ensure a clean and safe dining experience.
  • Delivered high-quality customer service in a fast-paced environment, fostering repeat business.

Hospitality Worker

Stafford Healthcare
06.2018 - 09.2019
  • Provided personal care and support to patients with mobility and cognitive challenges.
  • Assisted with daily living activities, including hygiene routines, promoting independence and comfort for patients.
  • Collaborated with healthcare team members to ensure comprehensive care for all residents

Education

High School Diploma -

Bremerton High School
Bremerton, WA
06.2016

Skills

  • Patient Care & Support
  • Customer Service Excellence
  • Time Management & Organizational Skills
  • Problem-Solving & Critical Thinking
  • Effective Communication & Interpersonal Skills
  • Leadership & Team Collaboration
  • Hygiene and Personal Care Assistance

Timeline

Certified Nursing Assistant (CNA) / Nursing Assist

Belmont Terrace
12.2023 - Current

Sales Associate

Spirit Halloween Super Store
09.2023 - 11.2023

Waitress/Apprentice Bartender

Envy Bar & Grill
10.2019 - 04.2021

Hospitality Worker

Stafford Healthcare
06.2018 - 09.2019

High School Diploma -

Bremerton High School
Alicia Burns