ALICIA CABRERA
Palm Springs,CA
Summary
Good work ethics, outgoing, and offering superb customer services. Enthusiastic also, able to learn new tasks and work well with others. Very responsible and professional demeanor at all times. I'm bilingual and that leads to friendly efficient services for customers. Excellent communication and time management skills handling the task with accuracy and efficiency getting the job done by any deadline that needs to be met. I have 10 years of experience in the cashier, surveillance security, loss prevention,customer service,retail associate. I have experience in report writing, I've been trained for different life events, for example, shooting scenarios at the Ben Clark training center and at college for safety reasons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumers Sales Lending Specialists (bilingual)
Advance America
Cathedral City, California
12.2024 - Current
- Advised customers on the various types of loans available that best meet their individual needs.
- Developed strategies to minimize delinquencies and maximize collection efforts on past due accounts.
- Maintained accurate records of all loan transactions, including payments, balances, and interest rates.
- Ensured adherence to all applicable laws, regulations, policies, procedures governing lending activities.
- Generated weekly New customers reports
- Generate Biweekly California Audit Report
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Performed administrative duties such as scheduling appointments, answering phones, filing documents.
- Participated in team meetings with Managers to discuss progress of projects or brainstorm new ideas.
- Maintained organized filing system for account documents and records.
- Processing Pay day Loan's
- Processing Wester union transactions
- Conduct Title Loans documentation
- Conduct Marketing, 28 New customers per month, 3 Business partners minumum 2 reviews per day.
Retail Associate/Cashier/Production Worker
Angelview
Cathedral City, California
07.2022 - 08.2024
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Operated cash register to process payments from customers.
- Resolved customer complaints in a professional manner.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Attended team meetings.
- Assisted with reorganizing the store layout.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Welcomed customers, offered to help locate items.
- Walked sales floor and remained aware of customer actions to maintain safe and secure shopping environment.
- Inspected product quality prior to pricing.
- Identified defective parts or components and removed them from production.
- Cleaned up work area at end of shift to maintain safe working environment.
- Provided assistance in loading and unloading containers onto truck for transport to clearance center.
- Tracked production data such as number of items produced per day.
- Communicated with team members regarding tasks assigned during shift.
- Sorting clothing items based on quality.
- Organized merchandise onto shelves according to size, style, color, or type.
- Inspected items for damages prior to sorting.
- Loaded sorted items into designated bins.
- Maintained cleanliness of work area by sweeping and mopping floors.
- Rearranged misplaced items back to their proper areas within the store floor.
- Reported any discrepancies with product labels or descriptions immediately to management.
- Resolved customer complaints regarding incorrect orders promptly and professionally.
- Followed established procedures for safely disposing of damaged goods or hazardous materials.
- Attending to customers entering the restroom and provided them with necessary supplies.
- Checked restrooms periodically to ensure they were adequately supplied and properly cleaned.
- Replenished paper towels, soap, and other items in each restroom stall.
- Assisted guests in locating lost items such as keys or wallets.
- Ensured that all safety protocols were followed when cleaning hazardous materials from the restroom floors.
- Monitored dressing rooms to ensure that no merchandise was removed without being purchased.
- Organized clothing racks according to size, color, and style.
- Provided customer service by answering questions about products or services offered.
- Inspected garments for any damages before returning them to the sales floor.
- Cleaned fitting rooms after each use and wiped down surfaces with disinfectant wipes regularly.
- Checked tags on garments for accuracy of price, size, color.
- Hung up clothing that customers had tried on but decided not to purchase.
Program Leader
Think Together
Palm Springs, California
02.2021 - 09.2021
- Program Leaders work with an assigned group of students, student to staff ratio is contingent upon CDC guidelines.
- Program Leaders act as positive adult role models, coaches, and mentors.
- Program Leaders must have a genuine interest in the growth, development, and provision of a safe and nurturing environment for the students they teach.
- Program Leader's ability to establish authority and connections through leadership, communication, and most importantly patience, will be required in giving our students the stability and nurturing atmosphere they need to succeed.
- Ensuring that Think Together students reach their potential takes a tremendous amount of hard work, flexibility, and commitment.
- Prepared program activities such as Coloring, Physical activity.
- Assisted students in understanding and mastering course material by providing one-on-one instruction.
- Developed individualized lesson plans for each student, tailored to their age range.
- Motivated students to stay focused and engaged during lessons.
- Assisted with homework assignments as needed.
- Facilitated communication between home and school regarding student progress.
- Supervised after-school activities including arts and crafts, sports, music.
- Participated in professional development opportunities related to tutoring best practices.
- Helped students review and understand previous lessons to make connection with new lesson.
- Monitored students' progress and provided feedback on areas of improvement.
- Instructed students on the use of technology tools to enhance academic performance.
- Collaborated with teachers, administrators, parents, and other stakeholders to ensure student success.
- Created a positive learning environment by setting clear expectations for behavior and performance.
- Organized small group activities to engage students in collaborative learning experiences.
- Utilized creative teaching methods such as games or role-playing activities to reinforce concepts.
- Ensured that all materials used were age appropriate, relevant, and engaging for learners.
- Maintained accurate records of student attendance.
Education
Associate of Arts - Criminal Justice
Platt College
Riverside, CA12-2017
High School Diploma -
El Monte - Rosemead Adult School
El Monte, CA07-2009
Filling Certificate -
El Monte Rosemead Adult School
El Monte, CA07-2003
Bachelor of Arts - Teacher Education
Grand Canyon University
Phoenix, AZMoreno Valley Community College
Moreno Valley, CAPre-Academy
Ben Clark Training Center (Sheriffs Department)
Riverside, CASkills
- Microsoft Office
- PowerPoint
- Excel
- Office Assistant
- Cash management
- Report writing
- Inventory management
- Customer service
- Reliability and punctuality
- Marketing
Certification
- Behavior Analysis (ABA) for Autism 10/23/2024
- Diploma in Development & Education in Early Childhood Education 10/13/2024
- Fundamentals of RBT Certification exam Behavior & Crisis Management 10/11/2024
- Child Abuse & Neglect Mandated Reporter Training (AB1207) 10/10/2024
- Mandate Reporter (AB1207) 07/01/2022
- CALIFORNIA PRELICENSING CERTIFICATE OF COMPLETION FIRE & CASUALTY PRELICENSING, 09/26/2020
- NATIONAL CPR FOUNDATION FIRST- AID CPR AED 09/07/2026
- FEMA Certificate IS-00317
- FEMA Certificate IS-00100.b
Languages
Spanish
Timeline
Consumers Sales Lending Specialists (bilingual)
Advance America
12.2024 - Current
Retail Associate/Cashier/Production Worker
Angelview
07.2022 - 08.2024
Program Leader
Think Together
02.2021 - 09.2021
Associate of Arts - Criminal Justice
Platt College
High School Diploma -
El Monte - Rosemead Adult School
Filling Certificate -
El Monte Rosemead Adult School
Bachelor of Arts - Teacher Education
Grand Canyon University
Moreno Valley Community College
Pre-Academy
Ben Clark Training Center (Sheriffs Department)