Brenda Dufresne
Phoenix,AZ
Summary
Bilingual Customer Service Professional with expertise in sales and licensed in property and casualty insurance in Arizona. Delivered exceptional service in banking and retail environments while demonstrating adaptability and strong work ethic. Committed to taking on new challenges and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
BILINGUAL SALES
TTEC
11.2024 - Current
- Executed bilingual sales for automotive, RV, motorcycle, and boat products, enhancing customer engagement and satisfaction.
- 800-791-8943
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
BLENDED AGENT
HOMESITE INSURANCE
07.2018 - 05.2024
- Service and sale Homeowner, renters, condominiums, flood policies
- Handled 40 to 80 calls daily, assisting with cancellations and payments to ensure customer satisfaction.
- Amendments and review policies package
- Supported agents by clarifying underwriting guidelines and facilitating policy changes.
- Worked on projects providing chat assistance.
- Aerotek temporary at homesite from March 2018 to May 2018
- Managed incoming phone inquiries to provide customer support.
SOCIAL MEDIA MODERATOR
COGNIZANT TECHNOLOGY SOLUTIONS
08.2017 - 01.2018
- Analyzed 50 to 100 video and static content pieces daily for compliance with community guidelines
- Moderated content decisions to either remove or allow posts based on platform policies
- On multiple social media platforms.
- 480-366-0400
MEMBER SERVICE
PSCU FINANCIAL
10.2014 - 05.2017
- Work in a fast fast-paced 100% inbound call center environment
- Handle roughly 60 fluent Spanish speaking customer calls using an auto dialer system daily
- Supported members with fund transfers, balance inquiries, account openings, and home banking assistance, ensuring smooth transaction processes and resolving loan payoffs and debit/credit card declines.
- Financial services Representative (Axis Contractor) from October 2014 to February 2015.
- 623-308-8165
Skills
- Sales
- Bilingual
- Lead generation
- Insurance knowledge
- Microsoft Office
- Customer service
- Microsoft Office
- Microsoft Office
Timeline
BILINGUAL SALES
TTEC
11.2024 - Current
BLENDED AGENT
HOMESITE INSURANCE
07.2018 - 05.2024
SOCIAL MEDIA MODERATOR
COGNIZANT TECHNOLOGY SOLUTIONS
08.2017 - 01.2018
MEMBER SERVICE
PSCU FINANCIAL
10.2014 - 05.2017