Rafael Cardenas
Woodstock,GA
Summary
Experienced in sales, with excellent customer service skills and technical support included for the past 15+ years and counting. I enjoy providing my skills, and I am always happy to assist. Thank you for your time!
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bilingual metro pcs store sales consultant
Metro by t-mobile
04.2025 - 07.2025
- Customer service assistance
- Sales and activations
- Technical services
- Troubleshooting
- Full time / flexible: Open to close. 6 days per week.
- Key holder / completed all required training.
Bilingual Telephone Customer Service Representative
Catalis / Ncourt
04.2024 - 01.2025
- I worked remote at home. My duties were to clock in and start work by answering inbound calls with a headset, microphone, and pc system to assist citizens by providing excellent customer service and helping take their various and multi payments for different departments such as municipal and state courts for tickets, citations, court fees, child support and utilities like water and electricity etc.
- When citizens didn't know any account or amount due I would also call the department to confirm and get the requested information. All in a professional and respectful manner.
Sales Associate
Boost mobile JSK
11.2012 - 11.2022
- My job was to sell phones, accessories, tablets, hot spot devices, xfinity prepaid modems.
- I would provide excellent customer service assistance in store, over the phone and email.
- I Provide impeccable technical support.
- I would pick up the phone to contact dealer support for assistance when needed.
- I would handle to make payments for customers to pay the phone bill.
- New customers to switch to boost mobile new number or port current number.
- Current customers to help provide promos to upgrade new device.
- Establish single lines or family plans.
- Activation.
- Program.
- Set up.
- Transfer data from devices.
- I worked at JSK boost mobile acworth for 10 years and never any issues. I love my job.
- I have over 100 reviews on google.
- An Authorized boost mobile dealer.
- I worked 6 days a week. work hours were from open to close. 10 am to 7 pm. 9 hour shift.
Education
GED -
Alpharetta High School
Alpharetta, GASkills
- Desktop Support
- Network Support
- Technical Support
- Sales
- Store Management Experience
- Cash Handling
- Merchandising
- Sales Management
- Communication skills
- Help Desk
- Retail Management
- Computer skills
- Retail sales
Certification
Drivers license
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Bilingual metro pcs store sales consultant
Metro by t-mobile
04.2025 - 07.2025
Bilingual Telephone Customer Service Representative
Catalis / Ncourt
04.2024 - 01.2025
Sales Associate
Boost mobile JSK
11.2012 - 11.2022
GED -
Alpharetta High School