Roger Michael Vicente
Simpsonville,SC
Summary
I have more than 18 years of experience working for a business solutions company that specializes in Point of Sale (POS) systems and custom-tailored business solutions. This extensive experience has made me well-seasoned in the field of Information Technology. I began my career as a Technical Support specialist and steadily climbed the ladder, taking on increasing responsibilities. I am very passionate about what I do.
Overview
19
19
years of professional experience
Work History
IT Consultant / Sales Director
Simpleware Inc
01.2020 - 07.2024
- Senior IT Analyst and Technician specializing in escalation-level support
- Responsible for devising innovative strategies to attract clients through custom-tailored business solutions
- Generating income is one of my many roles
- Additionally, I manage Sales Department and oversee customer relations
- With extensive experience in today’s wide range of IT industry
- Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
- Developed clear specifications for project plans using customer requirements.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Implemented and managed operating systems and software, security systems and intrusion detection systems.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Inspected equipment, assessed functionality, and optimized controls.
- Conducted research on network products, services, protocols and standards for network procurement and development efforts.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed team of sales representatives, providing guidance, coaching and support.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
IT Manager
Simpleware Inc
01.2010 - 12.2020
- Customized and repaired technology based on staff requests.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw daily performance of computer systems and immediately responded to any technical issues to keep network up and running.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
IT Technician
Simpleware Inc
06.2005 - 12.2010
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Science in Business Administration Majorin Computer Science - Information Technology
De Lasalle CSB University
Manila Philippines12.2001
Skills
- Desktop Support
- Information Technology
- IT Specialist/ Technician
- Bartender / Crystal Report
- Computer Repair
- Help Desk
- Advance Network Management
- SQL
- Security
- Testing
- Microsoft Office
- Active Directory
- Training
- Point Of Sales Solution
- LAN/WAN Configuration
- Operating Systems
- Microsoft Windows/ Windows Server
- DHCP/DNS
- Microsoft SQL Server
- TCP/IP
- VPN
- RFID Solutions
- Remote Desktop Protocol
- MySQL
- Microsoft Windows Server
- Wireless Management System
- VoIP
- Technical Support
- VMWare
- Customer service/Relation
- IT support
- Warehouse Management System
- Database Management System
- Cloud system
- Bartender/Crystal Reports
- PCI Compliance Security
- Computer Hardware Technician
- Quick Books
- Network Administration
- IT risk management
- Wide Area Networking
- Virtualization Technologies
- Data Analytics
- Information Security
- Multi-Site Hardware Deployment
- Systems Architecture Analysis
- Information Technology Infrastructure
- Enterprise Architecture
Additional Information
I have 18 years of experience working for a business solutions company that specializes in Point of Sale (POS) systems and custom-tailored business solutions. This extensive experience has made me well-seasoned in the field of Information Technology. I began my career as a Technical Support specialist and steadily climbed the ladder, taking on increasing responsibilities. I am very passionate about what I do.
State
SC
Zip
29680
City
Simpsonville
Languages
English
Full Professional
tagalog
Native or Bilingual
Timeline
IT Consultant / Sales Director
Simpleware Inc
01.2020 - 07.2024
IT Manager
Simpleware Inc
01.2010 - 12.2020
IT Technician
Simpleware Inc
06.2005 - 12.2010
Bachelor of Science in Business Administration Majorin Computer Science - Information Technology
De Lasalle CSB University
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