Abrar Sharief
Bartow,FL
Summary
Offering solid foundation in network systems and passion for developing in field. Brings ability to quickly learn and adapt to new networking technologies and methodologies. Ready to use and develop problem-solving and analytical skills in Network Analyst role.
Developed strong sales, customer service, and problem-solving skills in fast-paced retail environment. Proven ability to understand and meet customer needs while working collaboratively with team members. Seeking to transition into new field, leveraging communication and sales expertise to deliver value in diverse settings.
Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations.
Overview
16
16
years of professional experience
Work History
Wireless Sales Consultant
Cellular Sales
11.2022 - Current
- Quickly adapted to new technical environments, starting as a Wireless Sales Consultant with no prior experience, mastering complex product knowledge and technical sales strategies
- Consistently demonstrated technical proficiency, finishing as the #1 sales representative on both the team and in-store rankings, showcasing problem-solving skills and adaptability in a fast-paced environment
- Promoted to Business Representative, managing 100+ wireless accounts, emphasizing network management, device configuration, and client support to ensure seamless connectivity and customer satisfaction
- Promoted to Retail Events Manager, overseeing 12+ store locations with a focus on network coordination and ensuring seamless connectivity for retail events
- Managed and monitored network performance during events, troubleshooting connectivity issues and ensuring optimal uptime for point-of-sale systems and digital platforms
- Collaborated with cross-functional teams to implement network solutions, improving data flow and system reliability across multiple locations
- Proactively identified and resolved technical issues, ensuring uninterrupted operations and a positive customer experience
Pre Sales Support
Samsung
06.2019 - 12.2024
- Engaged with an average of 20 customers daily, providing technical support and resolving connectivity-related queries for Samsung products, ensuring optimal device performance and user satisfaction
- Diagnosed and troubleshooted network issues, including wireless connectivity, device configuration, and software performance, ensuring minimal downtime
- Delivered clear technical guidance, simplifying complex network concepts for non-technical users while maintaining a high level of service efficiency
- Documented recurring network issues, contributing to process improvements and identifying patterns for proactive system enhancements
CEO & Founder
KnK Computers
06.2009 - Current
- Founded KNK Computers at the age of 9, scaling the company from 2 to over 15 employees, demonstrating leadership, entrepreneurial skills, and hands-on expertise in network infrastructure development
- Partnered with leading brands such as DELL and Coolpad, serving as their exclusive authorized service center, showcasing expertise in hardware diagnostics, network support, and system optimization
- Provided comprehensive IT technical assistance to schools, colleges, and businesses across Bangalore, resolving a wide range of network and device-related issues
- Expert in remote desktop assistance, troubleshooting network configurations, connectivity issues, and software performance with a focus on minimal downtime and operational efficiency
- Extensive experience in client tech support, addressing a vast spectrum of technical challenges while ensuring customer satisfaction and long-term relationship management
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Developed a high-performance executive team for improved productivity and efficiency.
Area Manager
Circle K/Shell
01.2021 - 11.2022
- Handling 3 stores (2 circle k franchise & 1 Shell) with
- C-store Experience
- Staff management
- Store inventory / gas inventory management
- Rebuilding store sales
- Budget management
- Resolving System Technical issues
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Science - Computer Applications Development
Sangai International University
Churachandpur, Manipur, India06-2022
Private Pilot - Private Pilot
International Aero Academy
Lakeland, FL07-2020
High School Diploma -
Nagarjuna Pre-University
Bangalore, Karnataka ,India03-2018
Skills
- Goal oriented
- Account management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Multitasking Abilities
- Creative thinking
- Team leadership
- Time management abilities
- Network troubleshooting
- End user support
- Network device monitoring
- Network access control
- Network configuration
- Wireless networking
- Analytical thinking
- System upgrades
- Documentation and reporting
- Staff training
- Troubleshooting
- Network performance analysis
- Network security
- VoIP systems
- Remote Access solutions
- Remote support
- IP addressing
- VPN configuration
- Software installation
- IT troubleshooting
- Information security
- Problem-solving skills
- Device configuration
- Software updates
- Hardware upgrades
- Technical support
- Desktop support
- Technical troubleshooting
- Network diagnostics
- Software diagnosis
- Ticket management
- Application installations
Timeline
Wireless Sales Consultant
Cellular Sales
11.2022 - Current
Area Manager
Circle K/Shell
01.2021 - 11.2022
Pre Sales Support
Samsung
06.2019 - 12.2024
CEO & Founder
KnK Computers
06.2009 - Current
Bachelor of Science - Computer Applications Development
Sangai International University
Private Pilot - Private Pilot
International Aero Academy
High School Diploma -
Nagarjuna Pre-University
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