Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montana Burns

Summary

Reliable and passionate Wireless Sales Consultant with a focus on promoting customer loyalty, satisfaction, and driving purchases through consultative techniques and diligent attention to individual needs. Extensive knowledge in product merchandising, payment processing, and maintaining a clean environment. Dedicated and dependable with excellent organizational skills and a superior work ethic. Excels at building strong relationships.

Overview

7
7
years of professional experience

Work History

Wireless Sales Consultant

AT&T
06.2024 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Barista

CLASSY & SASSY
03.2023 - 05.2024
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained regular and consistent attendance and punctuality.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.

Front Desk Receptionist

Colstrip Inn and Suites
02.2021 - 02.2022
  • Managed all shifts, including mornings, evenings, and night audit, ensuring exceptional guest experiences
  • Morning Shift: Efficiently checked guests out, provided accurate receipts, and prioritized housekeeping tasks based on guest check-ins
  • Evening Shift: Skillfully checked guests in, processed payments, and ensured smooth check-in procedures
  • Night Audit: Conducted end-of-day procedures, including software closure, printing batch totals, transaction lists, and credit card charges. Prepared daily report summaries and provided guest amenities.

Receptionist

Beaverhead Urgent Care
02.2021 - 11.2021
  • Provided essential support during the COVID Surge, facilitating patient care and appointments
  • Managed phone inquiries, scheduled appointments, and maintained accurate records
  • Ensured cleanliness and organization of rooms, including inventory management
  • Handled payment transactions, updated patient demographics, and performed end-of-day closing procedures
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.

Program Coordinator

Boys and Girls Club
01.2018 - 01.2021
  • Awarded Youth of the Year for exemplary dedication and leadership
  • Coordinated and implemented diverse programs to foster personal and academic growth of children
  • Led efforts in the Northern Cheyenne Tribe emergency program, providing food boxes and water during wildfires and other crises
  • Delivered essential supplies to COVID-19 patients at their doorsteps, ensuring their well-being and support
  • Designed program implementation and maintenance plan.
  • Negotiated and managed contracts with several media outlets to secure new content.

Education

Associate of Arts - General Studies

CHIEF DULL KNIFE COLLEGE
Lame Deer, MT
08-2020

GED -

MONTANA YOUTH CHALLANGE ACADEMY
Dillon, MT
04-2018

Skills

  • Goal oriented
  • Sales reporting
  • Upselling strategies
  • Brand promotion
  • Mobile device expertise
  • Market awareness
  • Cold calling
  • Performance analysis
  • Storefront upkeep
  • Mobile device management
  • Performance optimization strategies
  • Phone demonstration
  • Industry trends

Timeline

Wireless Sales Consultant

AT&T
06.2024 - Current

Barista

CLASSY & SASSY
03.2023 - 05.2024

Receptionist

Beaverhead Urgent Care
02.2021 - 11.2021

Front Desk Receptionist

Colstrip Inn and Suites
02.2021 - 02.2022

Program Coordinator

Boys and Girls Club
01.2018 - 01.2021

Associate of Arts - General Studies

CHIEF DULL KNIFE COLLEGE

GED -

MONTANA YOUTH CHALLANGE ACADEMY

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Montana Burns