Jaden Fortuna
Clifton,NJ
Summary
Highly motivated and detail-oriented recent college graduate with a Bachelor's degree in Information Technology. Possesses a strong foundation in computer science principles, software development, and network management. Adept at troubleshooting technical issues and providing innovative solutions. Proven ability to learn new technologies quickly and work effectively in team environments. Eager to apply technical skills and knowledge to contribute to the success of a dynamic IT team.
Overview
3
3
years of professional experience
Work History
Store Consultant
FEDEX OFFICE & PRINT SHIPMENT CENTER
04.2024 - Current
- Ship out packages with 100 percent accuracy and help customers put in orders
- Fix store computers and printers when needed
- Provide exemplary customer service to everyone who enters the store.
Information Technology Intern
Christ Church of Rockaway
10.2022 - 12.2022
- Respond to user requests for service, troubleshoot problems and help develop solutions
- Assisted superior manager with Windows Server 2016 Active Directory
- Was the lead of and successfully rolled out microsoft admin center multifactor authenticator to over 20 employees
- Was the lead of resetting passwords office-wide and successfully completed that project.
Moving Specialist
Casella & Sons Moving Company
06.2021 - 10.2022
- Helped clients completing stressful moves by being professional, supportive and efficient
- Protected customers' items from damage with proper padding and bracing
- Met strict deadlines by working quickly to pack, load and transport belongings
- Walked through customer sites with checklists to verify job completion.
Education
Bachelor of Science - Information Technology
William Paterson University
Wayne, NJ05.2024
Skills
- Computer literacy
- Customer service
- Time management
- Communication skills
- Technical Support
- Hardware installations
- Technical Troubleshooting
- Desktop support
Timeline
Store Consultant
FEDEX OFFICE & PRINT SHIPMENT CENTER
04.2024 - Current
Information Technology Intern
Christ Church of Rockaway
10.2022 - 12.2022
Moving Specialist
Casella & Sons Moving Company
06.2021 - 10.2022
Bachelor of Science - Information Technology
William Paterson University
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