Hi, I’m
Kia Nord
MBA Student
Jacksonville,Fl.
Summary
As a grad student and a self-motivated individual, I am ready to enter a new career opportunity to learn and grow together to promote success.
Overview
7
years of professional experience
9
years of post-secondary education
Work History
FedEx Office
Event Sales Consultant & Store Manager II
07.2019 - 04.2022
Job overview
- Management of all store controls in compliance with company guidelines including but not limited to payroll and labor monitoring, budget control, inventory reports, daily financial paperwork, safety and security, adherence to state and federal laws, and general maintenance of the store and team
- Ownership of my district responsibility as the peer audit lead by creating a system of checks and conducting visits to crosscheck and assist each store’s cleanliness and compliance
- Represent FedEx Office in business partnerships by attending and/or participating and presenting in key department meetings and various client meetings with hotel personnel
- Implement a store experience that reflects professionalism, supports customer satisfaction and relationships, and reinforces the FedEx brand and image
- Secure business partnership, client, and guest satisfaction throughout the sales process including but not limited to the consultation process, product quality, parcel management operations, day-of-event timeliness and contact, event departure proceedings, and any follow-up
- Understand, execute, and drive all operational and sales activities by leading by example to ensure the store meets and exceeds store metrics expectations
- Conduct interviewing and hiring process and guarantee new team members receive proper guidance throughout their onboarding and training in accordance to the FedEx Office experience
- Ensure clear communication and delegation of performance goals, standard operating procedures, and region expectations to train, develop, and retain team members
- Adapt in a COVID environment while emphasizing team member and customer safety, maintaining a revenue driven focus, and providing support to other stores
FedEx Office
Assistant Manager
09.2018 - 07.2019
Job overview
- Delegate tasks in accordance with company expectations and guidelines to promote productivity while following up to confirm task specs have been met and maintained
- Professionally consults with customers to build sales growth and customer relations
- Perform all administrative duties including daily financial paperwork & deposits, payroll management, creating schedules, ordering supplies, inventory control, and general maintenance of the store
- Established communication with team members and the Store Manager in regards to sales metrics, performance goals, new products & procedures, customer incidents, and other pertinent information
- Lead the floor by enforcing and complying with shipping/logistics and production standards in order to ensure deadlines and customer satisfaction is met
Brio Tuscan Grille
Team Leader & Banquet Captain
03.2015 - 09.2018
Job overview
- Supervise the floor and general maintenance of the building by performing daily restaurant management procedures including delegation of tasks, running the expo line in absence of Executive/Sous Chef, and assisting staff and guests
- Strictly and securely perform financial duties in accordance to company policy, including handling incoming cash, outgoing cash, and taking inventory
- Train staff and perform server audits as necessary
- Address guest concerns and complaints efficiently and appropriately in a fast-paced environment
- Build guest relations by creating a comfortable and exceptional dining experience for both individual tables and large parties
- Work as a team to ensure guests’ needs are fulfilled and daily duties are completed
- Enthusiastically train new team members in accordance with company standards and expectations
Education
University of North Florida
Master of Business Administration
2022 - Current (3 years & 4 months)
University of North Florida
Bachelor of International Studies
2015 - 2017 (2 years)
Valencia CollegeOrlando, FL
Associate of Arts
2013 - 2015 (2 years)
Montverde Academy
High School Diploma
2009 - 2013 (4 years)
Skills
Computer Literacy
Timeline
University of North Florida
Master of Business Administration
2022 - Current (3 years & 4 months)
Event Sales Consultant & Store Manager II
FedEx Office
07.2019 - 04.2022
Assistant Manager
FedEx Office
09.2018 - 07.2019
Team Leader & Banquet Captain
Brio Tuscan Grille
03.2015 - 09.2018
University of North Florida
Bachelor of International Studies
2015 - 2017 (2 years)
Valencia College
Associate of Arts
2013 - 2015 (2 years)
Montverde Academy
High School Diploma
2009 - 2013 (4 years)
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