Ricky Alexis Carreazo

• Facilitate clear communication to analyze performance statistics & establish goals with PowerPoint presentations through weekly zoom meetings with districts' management, regularly held team shift huddles and performance updates via email.
• Increase sales through effective merchandising strategies and targeted promotions.
• Conduct employee performance evaluations, providing constructive feedback for growth and development.
• Complete regular inventory counts (retail & consumable) to verify stock levels, address discrepancies, and forecast future order needs.
• Monitor cash intake & deposit records, increasing accuracy, and reducing discrepancies.
• Compliance with safety regulations, conducting regular inspections of equipment/operations.
• Address conflicts & problems through empathy, listening, & collaboration with the aim to find best case resolutions.
• Organize monthly planogram updates through price checks/changes, signage & displays.
• Create & post schedules three (3) weeks in advance.

Achievements:

-From this past Fiscal Year (FY25) 3/4 quarters resulted in bonuses earned from meeting and exceeding sales to plan goals.

-Multiple recognitions as employee of the month.

-Q1 FY2026 Performance: Surpassed sales targets with 104% to plan (vs. company avg. 98%), achieved 9.4% total revenue growth (vs. 3.6%), and drove 34.1% packing growth (vs. 5.3%). Ranked 50th out of 307 stations, placing in the top 16% company-wide (1st quartile).

• Develop strategies to streamline and improve office procedures.
• Facilitate timely delivery of special projects to meet organizational and departmental objectives.
• Collaborate with the team by organizing regular meetings, maintaining meetings, and tracking project progress.
• Manage phone and email correspondence, handling incoming and outgoing mail and faxes.
• Execute record filing system to improve document organization and management.
• Negotiate contracts with vendors and suppliers for office supplies, equipment and services.

• Promote a safe working environment by enforcing safety guidelines among team members consistently.
• Maintaine clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
• Respond to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Utilize store analytics to identify areas of improvement in customer experiences.
• Participate in regular meetings with upper management to discuss front-end performance metrics.
• Submit reports to senior management to aid in business decision-making and planning.
• Coach and mentor team members for better performance, leading to higher levels of productivity and job satisfaction.