Alicia Campbell
Spokane,WA
Summary
Accomplished customer service professional with over twenty years of experience catering to guests, as well as leading large teams. Highly professional, reliable, and focused on promoting a positive work environment. Passionate about creating memorable experiences for all guests in order to foster loyalty and relationships.
Overview
22
22
years of professional experience
Work History
Server
Sorella Spokane
Spokane, WA
06.2024 - Current
- Delivered prompt, efficient, and professional service while fostering engaging conversations with guests.
- Oversaw multiple tables during high-volume shifts to ensure efficient service delivery.
- Facilitated communication between front-of-house and back-of-house teams to exceed guest accommodations and requests.
Server
Luna Restaurant & Lounge
Spokane, WA
12.2022 - 06.2024
- Possess a comprehensive understanding for food, bar, and wine offerings, articulating flavor profiles, sourcing information, and preparation methods to guide guests' selections.
Lead Bartender
Thai Bamboo Restaurant
Spokane, WA
06.2021 - 12.2022
- Trained and supervised bar/server staff.
- Responsible for creating weekly drink specials and ongoing service education.
- Oversaw inventory management and cash handling procedures.
- Upheld the cleanliness and operational integrity of the bar yo ensure a safe and inviting environment to guests' and staff alike.
Server
Baba/Wandering Table
Spokane, WA
08.2017 - 06.2021
- Mastered anticipating and fulfilling guest needs with precision, by providing personalized recommendations, ensuring a memorable dining experience.
- Guide guests through their evening with attentive detail and menu knowledge.
Manager/ FOH Lead
Anthony's at the Spokane Falls
Spokane, WA
06.2004 - 08.2017
- Facilitated communication and collaboration between FOH and BOH teams, fostering a cohesive workflow that optimized service delivery, contributing to the success of the dining experience.
- Managed staff scheduling, training, and performance evaluations to enhance team efficiency.
- Banquet Department Lead, responsible for booking, staffing, selecting menus, and set up.
- Proficient bookkeeping, till reconciliation, sales/auditing/labor reports and training on restaurant software (POS).
Timeline
Server
Sorella Spokane
06.2024 - Current
Server
Luna Restaurant & Lounge
12.2022 - 06.2024
Lead Bartender
Thai Bamboo Restaurant
06.2021 - 12.2022
Server
Baba/Wandering Table
08.2017 - 06.2021
Manager/ FOH Lead
Anthony's at the Spokane Falls
06.2004 - 08.2017