Alicia Canales

• Scheduling follow up appointments for patients
• Answering patient telephone calls and directing them to the appropriate department/person
• Translated for Spanish speaking patients
• Educated patients on the different healthcare programs offered at DAP Health
• Provided excellent customer service to each and every patient with a smile
• Updated patient demographic information in database
• Verified patient’s insurance/eligibility information prior to each visit
• Recommended state programs to uninsured patients
• Train new customer service representatives

• Creating and maintaining vendor requisitions/blanket purchase orders for the school, including enteringrationale, account numbers, and requesting quotesGreeting, logging, and assisting visitors to the appropriate person/department, as well as providing them with visitors passes
  General office procedures, including answering phone calls, taking messages for administration and teachers,
  scheduling appointments for enrollment, filing, requesting and sending out student information, answeringquestions for parents and publicDistributing and logging employee parking permits, entry clickers, classroom keys, as well as maintaining
  employee database with personal information
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• New hire paperwork, briefed new employees regarding company dress code, responsibilities, etc.
• General office procedures, including answering phone calls, taking messages, scheduling interviews, filing,

requested/obtained previous employment history for new hires, answering questions for bank employees.

In charge of student attendance, including monthly and quarterly state reports to receive appropriate funding,

verified unexcused absences, setup independent study and home school when needed.