ALICIA CAPOZZI
East Hanover,NJ
Summary
Customer service-oriented office manager with a warm and friendly demeanor.
Skilled at conflict resolution and a team player who is attentive to employees' and clients' needs.
Punctual, problem solver and avid multitasker. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment's long-term success.
Excellent work ethic with a contagious, upbeat and positive attitude.
Overview
27
27
years of professional experience
Work History
Office Manage, Customer Service
Michael Barkes, CPA
01.2017 - 11.2021
- Schedule appointments, advise and assist clients, develop and update administrative systems, oversee and supervise the work of junior staff
- Inventory and order business supplies, responsible for billing and payments
- Reply to emails, telephone calls, open and close the office, as needed
Project Management, Customer Service
Two Brothers Investments Group
01.2009 - 12.2016
- Inspect and photograph properties, develop project plans and worked with architects and contractors
- Scheduling, overseeing projects, permit expediting, inspections, and keeping the budget was an integral part of this job
- Leasing agent, customer service
Catering Manager, Customer Service
L'ecole Dining Catering
01.2003 - 12.2009
- Met with school board and parents to go over healthy menu items for our students
- Bookkeeping, system training, collections and daily deposits for 7 private school locations
- Created menus, ordered food and supplies from our vendors.
Customer Sales and Service Expert
Lady of America
04.1995 - 11.2002
- Facilitate needed updates to member's accounts, responding to member questions and concerns in a timely and professional manner, maintaining long-term relationships..
- Assist in maintaining the neatness and cleanliness of the club,
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
Education
Customer Relations
County College of Morris
01.1991
Skills
- Superior customer service
- Excellent multitasking skills
- Love to work and excel in my position
- Honest, trustworthy and loyal
- Confident and resourceful
- Positive and encouraging
Hobbies and Interests
- Snorkeling
- Reading
- Weekend Getaways
- Family gatherings
- Church greeter
- Food distributer
Timeline
Office Manage, Customer Service
Michael Barkes, CPA
01.2017 - 11.2021
Project Management, Customer Service
Two Brothers Investments Group
01.2009 - 12.2016
Catering Manager, Customer Service
L'ecole Dining Catering
01.2003 - 12.2009
Customer Sales and Service Expert
Lady of America
04.1995 - 11.2002
Customer Relations
County College of Morris
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