Alicia Carbajal
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team/ individual goals.
Overview
8
8
years of professional experience
Work History
Learning Ambassador
Amazon
06.2022 - Current
- Completed training-related administrative tasks, documentation and team support.
- Demonstrated correct procedures and compliance with standards at all times.
- Trained and mentored several new personnel hired to fulfill various roles.
- Monitored and kept progress of new hires by imputing information into computer.
Food Service Manager/ Cook
Peoria Unified School District
Peoria, AZ
08.2021 - 06.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Used different Softwares to order products from multiple vendors.
Educator/ Front Office Assistant
Phoenix Children's Academy
Peoria, AZ
06.2015 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Maintained and complete records for 50 plus students
Customer Service Representative
Teleperformance
Phoenix, AZ
04.2013 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Handled over 45 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
CDA - Early Childhood Education
Maricopa Community Colleges - Glendale Community College
Glendale, AZ05.2020
High School Diploma -
Independence High School
Glendale, AZ05.2009
Skills
- Learning Techniques
- Positive Reinforcement Methods
- Software Languages
- Dependable and Cooperative
- Administrative Support
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
Timeline
Learning Ambassador
Amazon
06.2022 - Current
Food Service Manager/ Cook
Peoria Unified School District
08.2021 - 06.2022
Educator/ Front Office Assistant
Phoenix Children's Academy
06.2015 - 03.2020
Customer Service Representative
Teleperformance
04.2013 - 05.2015
CDA - Early Childhood Education
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Independence High School
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