Alicia Carrillo
Compton,CA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
31
31
years of professional experience
Work History
Store Manager
Populus Financial Group
Los Angeles, CA
09.2018 - Current
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Drove customer satisfaction by addressing concerns or feedback promptly.
Senior Manager
Kinecta Federal Credit Union DBA Nix Check Cashing
Los Angeles, CA
06.1993 - 09.2018
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Managed a team of 5 providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
John C. Fremont Senior High School
Los Angeles, CA06-1991
Skills
- Customer Service Management
- Cash Management
- Sales Promotions
- Operational Efficiency
- Policies and Procedures
- Store operations oversight
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
Populus Financial Group
09.2018 - Current
Senior Manager
Kinecta Federal Credit Union DBA Nix Check Cashing
06.1993 - 09.2018
High School Diploma -
John C. Fremont Senior High School
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